4G LTE Network Extender 2 stuck on step 8a on set up

[ANNLIN6]

I am unable to proceed past 8a of the connecting to the Verizon Network.  I have a century link modem. Help!

[Antennamatt]

You have to call in and have the extender provisioned on your account.  Same issue I had yesterday.

[LBKS]

I've spoken with Verizon and they've added the extender to my account. Gave them the MAC number several times. Did all of the obvious fixes they told me to do (restarts, different Ethernet cord, move the GPS location, etc). Still not working and they seem to have no clue. Any suggestions?

[Antennamatt]

It may be your internet service provider or your router/modem.

There are some ports that you have to have open.

What router are you using?

[vzw_customer_support]

ANNLIN6,

We're sorry to hear that you're experiencing difficulty with getting your new extender up and running. We're definitely here to help out. Antennamatt makes a good point. This issue could be related to your router. Have you worked with your high speed internet provider regarding this? Also, do you know if your internet meets the minimum requirements of 10Mbps download speed and 5Mbps upload speed?

EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[bigdaddymccoy]

I'm the IT guy and work for a gov't agency.   We have 4 of these devices.   All have quit working.  I registered devices no luck.  I have restarted.   I've tried them on different networks, more than one home network and work network.

This has to something you've changed.  These issues wouldn't just start happening on this many units. 

[patokamd]

Me too. We have two of these and they have both stopped working. No ports blocked. Unit says IPsec not reachable. Unit keeps trying different ip's without success. I can ping each of them. Has to be on Verizon's end

[vzw_customer_support]

I apologize for the inconvenience this has caused as I know the importance of maintaining a reliable connection through these devices, patokamd. I have sent you a Private Note so we can further review the status of each Extender on the account.  YaleK_VZW

[bigdaddymccoy]

Sorry for not updating everyone on this issue.

When you have 300 lines of service things can get mixed up.  The wireless extenders according to Verizon Support "were on a sub line that the service was disabled on".   These devices have to be on an Active Account.   

Thanks for all your replies.

[LizandPaulina]

Having the same issue was it ever resolved ?

[vzw_customer_support]

LizandPaulina, I know the importance of ensuring your Network Extender set up is completed. We're sorry to hear that you're having difficulty with getting past step 8a. I would like to offer some tips for getting past this step. Once you have confirmed with your internet provider that your internet meets the minimum requirements of 10Mbps download speed and 5Mbps upload speed; the best next step is to reset your router. Please keep in mind that it may take up to an hour to acquire a GPS signal and get an "In Service" status. Turning off the 4G LTE Network Extender will restart the GPS signal process and may prolong setup. If the 4G LTE Network Extender doesn't acquire a GPS signal after 1 hour, please look in the User Guide for help with accessing the local Admin Webpage: https://www.verizonwireless.com/dam/support/pdf/4G_network_extender_user_manual.pdf
For additional help, here's a really good video that walks you through the set-up process: https://www.verizonwireless.com/support/4g-samsung-network-extender-setup-video/. Please keep us posted on your results.

TanishaS_VZW

[jav6]

Not sure if the Original Posters' issue was resolved as they haven't posted any updates, but looking at old threads, https://community.verizonwireless.com/t5/Network-Extender/Samsung-4G-LTE-Network-Extender/td-p/95960... , I found some info.  The 8a failure is at the point where the extender is 'Acquiring initial SeGW IP address'. I found this one other user posted:

[atfr2006]

Hi, which Verizon account?  Verizon wireless or Verizon FIOS account please?

[atfr2006]

I have the same exact problem. Can’t get pass step 8a. I think I am going to return it. Too much troubles.

[vzw_customer_support]

We want to ensure you can get your device up and running so you do not have to return your device, atfr2006. I did review the initial activation steps and step 8a says to turn on HD services, http://spr.ly/6605EshNt. Please tell us more about what's happening when you attempt this. What is the make and model of your device? 

DanielleR_VZW

[zohardy1]

I have been having this same problem since yesterday ,talked with tech and there is a ticket on this. My internet speed is 40+ so that is not the problem. This similar problem happened once before since having this model that turned out someone on your end deactivated it. I have one little corner in the house where I can get 1 bar so really need this back up soon. 

[AJ1974]

It's worth hanging in there and getting it up and running, once it works it works very well!

[AJ1974]

Solved: I had the same problem, I called tech support on 800-922-0204, they registered the device to my account using the MAC number from the device. 30 seconds later the device came allive. It's amazing from 1 bar of signal and zero in some areas to full bars throughout our home!