Ellipsis Jetpack MHS800L software update for Mac devices
RTAFTJRKT6416
Newbie

I keep getting frantic messages from Verizon to update software, but the instructions to do so say ***Windows Only***  The instructions contain only a PC tool.  All my devices are Apple.  What up??

Labels (1)
0 Likes
Reply
1 Solution
carol_vzw
Verizon Employee

Sorry about your experience. A Mac option will be available in the next couple days with instructions here:

Update Firmware - Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP | Verizon Wir...

View solution in original post

0 Likes
Reply
4 Replies
7e18n1
Specialist - Level 3

Update the firmware through the device, see page 25 in the manual.

Verizon Ellipsis Jetpack MHS800L user manual:

https://ss7.vzw.com/is/content/VerizonWireless/Devices/Verizon/Ellipsis%20Jetpack%202%20MHS800L/User...

0 Likes
Reply
carol_vzw
Verizon Employee

Sorry about your experience. A Mac option will be available in the next couple days with instructions here:

Update Firmware - Verizon Ellipsis Jetpack - MHS800L / MHS800LPP / MHS815L / MHS815LPP | Verizon Wir...

0 Likes
Reply
Jackster1958
Newbie

Will Verizon send us another text when the Mac updste is available?

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Great question, Jackster1958.

When a new update is available, you will be prompted to update your Jetpack just as you were prompted for any other update on this device.


MahrizaM_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Reply