My JetPack was supposed to have used about 4 GB Sunday, 8/2. I visited the sites I usually visit each day, and over the course of a year I have averaged less than 0.25 GB used per day.This increase was a shock, and I am wondering if this is a glitch anyone else has experienced. I use a laptop, run no apps or video and do not stream audio. I use Flash Blocker, which helps reduce the gigabytes I use.
First thought is computer was downloading updates, which is usually done automatically.
I don't think that happened in my case. Things don't update unless I give permission, and nothing like this had happened in the course of a year.
Windows 10 update is special. If you got asked if you want to update and you said yes, that was your permission to download in the background.
I did not download Windows 10.
That is fine, but just confirming you know that it is not an active process. You could have been asked if you wanted to reserve your free Windows 10 weeks ago, and upon the release Microsoft was pushing these to those computers automatically with no further input, and in the background. There was also reports that Microsoft was then using a mesh network type of process to download the Windows 10 files to other using your bandwidth. Like I said, it may not be something you actively did. Read up on it. Of course if you do not have a Windows 7 or 8.1 machine, this does not apply
This does not apply
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I do not know what I can tell you other than what I have already stated in earlier posts. I have not used my Jetpack since 8/2 because I am not going to incur overage charges. This has forced me to use public wi-fi for the last two weeks of the billing cycle. I do not know if you can pull the transcripts of the two chats I had with Verizon agennts, but the first one said he was going to send me a transcript,but I did not receie it. I followed the instructions for emailing the transcript of the second chat to myself, but did not receive that transcript, either.
I also did not receive the extra gig I was promised retroactive to 7/16 although both agents told me I was receiving it.
I had my Jetpack replaced once because it did not record usage, only to be informed that there was a software problem with Jetpacks that could not be fixed. I have explored possible problems on my end, and I would appreciate a sincere effort from Verizon to look into a problem on its end. Just the suggestion that the problem may not be on my end got me flamed by one of your top posters. I have not experienced that in many years. There should be community standards here so that customers that are suppoesed to be here to help do not alienate Verizon from its other customers.
Also, someone who claimed to be a Verizon representative contacted me because of my post. I did not respond because the person wanted my password.
I'm sorry if you felt flamed, that was not my intention. I am only looking for other possible logical explanations. The 4 GB overage with any type of Windows computer involved in early August still remains highly suspect for the automatic Windows 10 download, even if you had automatic updates turned off. We have had several confirmed cases already. Each of them was an initially unexplained 4 GB of data in early August. If you go back and look, some of my posts were answer other questions which you assumed I was answering you. Again sorry for the misunderstanding. If the usage continues, I hope you consider the data measurement tools so you can really get to the bottom of it.
I didn't see where any of the tools would help me determine what happened August 2. I have not used my Jetpack since then. I did check all of my downloads and there was nothing large. I see no evidence that Windows 10 loaded. I did get a message asking me if I wanted to download it and I declined. I also just verified that I still have Windows 8.
I tried Glasswire, but it looks like it can only help with this point forward.
I don't want to get into another argument, but the files download in the background and do not install right away. They even go into a hidden file waiting to be fully complete and then ask if you want to update. It is just a thought and has happened to several with no other visible signs.
The folders to look at are:
C:\$Windows.~BT
C:\Windows\SoftwareDistribution\Download\
C:\Windows\SoftwareDistribution\Download\8f36b36c5f97d84a69eedf4ec27435ec folder, and check if there is a file with the name formatted as BITXXXX.tmp XXX as random characters or numbers. The file may be several GBs in size, which provides evidence that download of Windows 10 is still in progress and not yet completed.
So yes, you can get 4 GB of Windows 10 download, not be notified, and not see any obvious changes in your computer as Windows 10 was not installed yet. Again, just something to check, nothing more.
Thanks. I could not find the file.
It would seem that if Windows 10 suddenly opened on their PC or laptop, a person would notice...
We understand data overages can be frustrating. Specially if you are not personally using it. We sent you a message asking for your account # so we can investigate further. We also found that Microsoft was providing Windows 10 that was a 3-5GB download. If the download failed at midpoint it would try again. In order to assist further can you provide either your account number or fell free to reach us at 1-800-922-0204.
EXactly the same problem 2-1/2 yrs ago! I went around and around with them for 6 months, exchanging out the jet pack for new one at my expense, giving them a 3-day log of when it was used that didn't match their records, left the jet pack at the store for 2 days and still racked up double usage, turned it off every night still double usage... They kept trying to satisfying me with $20 and $30 credits ea month month telling me they knew about this common issue/problem and that they were working on it. They would not let me out of my 2-year contract with 18 months to go. I argued and argued to no avail. Finally I gave up, put the mifi in the trash (no usage on bill now!) and continued to pay for the monthly contract ea month! Finally in April 2015, was able to cancel contract and told them what happened. Response: " that's too bad, huh, never of that problem before!!! Would you like to sign another 2-year contract and give it another try?"
This his would be such a good device for us as we travel the country and would be soooo convenient IF we were billed accurately!
The person admits to watching 3 shows from 1 1/2 hours to 3 hours of high definition video. That is expected to take about 4 GB. No mystery there. Yet you say it is not accurate and say it is the exact same thing. That makes no sense if it is the exact same thing since the data use is as expected.
I just got my jet pack just less than a month ago. The Verizon marketing says their 10 GB plan is the equivalent of downloading 30 movies or viewing 136,000 web pages. I got this plan thinking there is no way I could exceed that as I do not download movies, or do gaming, and couldn't possibly view 136,000 web pages in a month. Sixteen days into my usage I get a text from Verizon that I have used up 75% of my gigabytes. Today (23 days into the plan I get a note that I have used 90% of my data. I called customer support and they thanked me for my 17 years of being a customer and I told them their marketing was fraudulent and misleading. They tried to dismiss it as gaming and I quickly said there is no gaming. Then they tried to say it was the tablet going through updates. Then offered me a $10 discount.
I was also blatantly lied to when they told me their black box home kit was compatible with alarm systems. Their own alarm tech support told my alarm company the black box land line is not really suitable with alarm systems.
Anyone considering the jet pack should think again. Their data tracking is a rip off. I believe it to be fraudulent and criminal
Verizon advertising and indications of how much data is used is what is misleading and needs to be changed. 30 movies only using 10 GB is a grossly underestimated. Most movies today are HD format, and a 2 hour movie would be expected to use up 3 to 4 GB at least. That makes it more like 3 movies rather than 30. Huge difference. Same with modern web pages, but not to the same degree.
When I have looked at this, the gigabytes used is in line with what is expected, but customers are left to feel they should not be using that much based on the advertised estimates.
I have also. I weekly check my computer settings to make sure all updates ask before downloading, so thats not the reason. I also have had more unexplained usage for the last 2 months. I have had service for almost 3 years now and this is not first time this has happened. so hate to say it but i am now looking in to going with Sprint.
Did you signup for Windows 10? If you did, this is being pre downloaded and the size is about 4GB
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