Reliable service is always paramount. Please send us a Private Note, so that we can dive a bit deeper.
*Sarah
Is this a way to avoid accountability for your crummy hotspot experience? Seems like it otherwise you wouldn’t need to message privately, seeing how others want to know the answer as well.
Hello, Chuckbass, we know it's important to have reliable service. Are you running into an issue with your Hotspot? If so, can you tell us more about what's going on? When did this issue start?
-Lauren
Usually when CS private messages someone, they get into the customer's account while in the process, which is why they don't post the conversations publicly.
Start a new topic or ask questions in the open forum.
