My mother and I have been having issues with our phones not sending texts and dropped phone calls due to both basic phones being connected to a neighbor's network extender. I would talk to the neighbor except for the fact that, after researching this, turning it to private does nothing. It is a managed mode, not a completely restricted mode, therefore outside lines are still able to connect to it. It even says prioritized in the setting. Is there any other possible way to fix this issue?
Danaeplaysdrums, thanks for reaching out to us and I apologize for this inconvenience. I know how important it is to have a working device at home. Let's work together and get this issue resolved for you, the Network Extender does have an option to manage access of who connects to the device. The owner of the Network Extender will have to configure this in the Network Extender access settings in My Verizon. Here's additional information on how to configure access settings and please keep us posted with your progress. http://vz.to/2cUS3tp
GersonG_VZW
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This answer is not satisfactory. I have the same problem in multiple places I work in. The repeater essentially functions as a signal blocker. I have no way of knowing which house the repeater is placed so this is something Verizon needs to solve or at least give us a way to disable it.
Hello, gtarbmx, I apologize if that wasn't enough information to work for your situation, and I was able to research, to find a bit more for you. If you go into your Settings, and turn off your Advanced Calling (LTE) feature, that will allow your device to disconnect from the Verizon network extender. You can also disable your data and use the Wi-Fi calling feature when available.
TinaN_VZW
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Disabling the cell data does NOT resolve the issue.
This is a major issue, and once again seems Verizon has no interest in actually fixing the problem. I pay $200 a month to NOT be able to load any apps or send texts? How is my phone just automatically connecting to someone else device? How do I know this is even safe for me!? I do not see a single Rep from Verizon will any real solid answers, just seems like some garbage and guesses. Go tell your neighbor to update their settings!? Turn off my own LTE calling!? Don't I pay for that!? Wow - once again, not impressed with Verizon. I will be keeping record of each day my phone is not working, and I will be expecting a discount on my next bill. What is the point of FAQ? What is the point of online chat? The chick didn't even know what the house symbol was, also didn't offer any suggestions to fix my issue.
I'm sorry to hear your phone has been connecting to another person's network extender. As these devices are made to work with compatible Verizon devices within range, it would be under the control of the owner of that extender to set up a White List that only allows certain phones from working with it. This is a recommendation we make for all users that get a network extender for use in a populated area, like an apartment or town home setting, as we are unable to manage that on behalf of the network extender owner. When your phone connects to an Extender, it uses that person's home Wi-Fi to transfer your call to a cell tower. If you are far from the device, like what you've described, you will be able to connect to it but calls will have trouble. Outside of knowing who exactly has the network extender and asking them to use their White List, making sure your HD Voice feature is turned on will prevent it from connecting to older model extenders (this is not a factor with newer models). I am not sure what you mean by turning off LTE Calling, but if you have home Wi-Fi for yourself I would suggest trying Wi-Fi Calling, since that would make your phone handle calls through that instead of searching for the extender: https://www.verizonwireless.com/support/wifi-calling-faqs/
RussellM_VZW
This is the dumbest answer ever. I have the same issue. Except I'm in a groupping of office buildings. I have no clue who has the extender let alone ammo going to drive over and ask them to remove me. I can't fathom why Verizon created something you're FORCED to use even though it's killing my service. Nlaw suite for breach contract?
On my Droid Turbo 2, normally connecting to my 3G Network Extender, going into Advanced Calling and turning it ON with HD Voice only ON, disconnects from the extender. I don't know if this would work with the 4G Network Extender connections though.
Also, going into Cellular network settings and changing Preferred network type from Global or LTE/CDMA to LTE/GSM/UMTS also disconnects from my 3G Network Extender. Not sure of the ramifications though.
this is nuts, let me not connect to an extender!
verizonuser37,
I know how important it is to have a great connection to the network. I want to help in any way we can. Are you having issues with connecting to someone else's network extender? Are you having issues with service when you are not connected to a network extender?
MichelleH_VZW
Agree completely, it's unnacceptable that Verizon allows corporations or residencies to create a poor performance on their network with extenders that don't have proper bandwidth while not allowing customers to use the verizon network that we pay for.
This is unacceptable! Verizon needs to give users the option of whether to connect to a network extender! I am currently in a hotel with slow WiFi that has a network extender on their slow WiFi! Therefore I don't even have the option to run my hotspot and get fast WiFi because my phone is slaved to the cruddy network extender! Unbelievable! Fix it Verizon!
polyscient, you can disable your HD Voice feature to disconnect from a Network Extender. What kind of phone do you have? Let us know if that helps. EricaG_VZW
I'm having the same problem. I have a personal Verizon Iphone X,and in my office at work, I get around .48 mbs download speed. Yes, you read that right... .48 mbs.
When I spoke to Facilities about it, they said that they had an extender installed years ago because folks were reporting signal problems in the building.
When the power goes off at work, and I assume the extender loses power, I get full LTE signal, with speeds north of 30 mbs.
So, obviously, there's a new tower now, BUT there is no way for me to specify to NOT connect to the extender.
Verizon MUST introduce a new configuration option that allows you to select whether or not you connect to an extender, similar to how you connect to Wifi networks.
I can only imagine what types of problems this creates in high density areas, such as NYC and Boston. It would be simple for competitors to spin up extenders, and throttle the bandwidth.
No, the issue is Verizon forced my device to connect to a network extender near my job location and it prevents me from connecting to the internet.
Warbarnwell, thanks for reaching out to us and I apologize for this inconvenience. I know how important it is to have a working device; especially at work. Let's work together and get this issue resolved for you, the Network Extender does have an option to manage access of who connects to the device; however the owner of the Network Extender will have to configure this in the Network Extender access settings in My Verizon. I hope this information is helpful. TanishaS_VZW
Thank you for your copy and paste reply that others have used. NO your notion to track down where or who has an extended in an area with over 40 different businesses is not an option. THE issue is you force people to connect to an extended when in range and you/Android doesn't have a feature to turn this off manually. I'm openly filing a claim complaint with FCC and BBB for this issue
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