IP address

[CMD5]

My IP address has me located in Indianapolis, IN.  I am 287 miles away.  This screws up my location for streaming.  How can this be changed?

[vzw_customer_support]

CMD5, 

We want help you get this right. You can change your IP address in the system preferences for your network. Which operating system are you using to stream on that device? For example, are you using a Mac, Windows, Android, or iOS? 

-Lasina

[CMD5]

Windows, however the problem is the router's IPAddress.  

[vzw_customer_support]

Thank you for confirming that for us. Have you already attempted to change your IP Address, and it was unable to yield any results?

*Robert

[Data5248]

update 4 is Software Version: 222146 Release date: 06/22/2022 does you router have that version. What's changing:

The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services.

[CMD5]

I have a version installed 04-12-22.  When I check for a newer version, the message I get is that my firmware is up to date.

[vzw_customer_support]

We want to help you look into this further, CMD5. We sent you a Private Note, so we can continue working together.

-Jason

[CMD5]

Where do I find this private message?

[vzw_customer_support]

Hi there! Thank you so much for your patience. I would love to assist you with your router. Please send me a Private Message, so I can help.

*Ana

[Data5248]

That the problem we are all having,  not able to get the update. 

[vzw_customer_support]

Thanks for contacting us on Social Media. We always want to make sure you have the best connection on America's Largest network.
Of course, the connection speeds may vary. Please follow and DM for any help with service. We are here for you 24/7!

*Heather

[CMD5]

Thank you, Heather.  You obviously have read nothing in this thread.  I am sure you will be most helpful.

[Data5248]

I think update 4 is suppose to fix that problem have you tried updating the Verizon box..  

[CMD5]

My Router firmware tels me it is up to date.

[CMD5]

Release date: 04/12/2022
Software Version: 220745

That is my firmware and date of install.  I recieved a private message asking me to respond.  Search as I may, I can find no reply button.  This is a  very frustrating process.

[KH-OrnEsh]

@CMD5 , 

Trying a different browser will sometimes help with the reply button.  Let us know if you are still struggling with this. 

---

@CMD5 wrote:

Release date: 04/12/2022
Software Version: 220745

That is my firmware and date of install.  I recieved a private message asking me to respond.  Search as I may, I can find no reply button.  This is a  very frustrating process.

---

[vzw_customer_support]

Hello! Did you need assistance today?

-Gina

[CMD5]

Re: IP address

Hi CMD5. Please reply to this Private Note, so we can look into this issue with your IP address.   -Jason

Does anyone know how to reply to a private message?

[KH-OrnEsh]

there should be a reply button as the bottom of the message.  Make sure you have clicked on the message and you aren't just viewing the subject line.  

[CMD5]

I moved from Edge to Chrome and was able to reply. 

Thank you.

[CMD5]

God help me.  Is there a number to call.  I just got a new message and there is no reply button.