I am getting a internal service error when I open game apps. How do I fix this issue? I do have enough storage. This started after the update on 4/2/16
Bg2016, I use my phone for gaming all the time. I know I'd want it fixed too. We can definitely help. Does his just happen to games or do you see it happening with other apps as well?
JosephT_VZW
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As far as I can tell it is only happening with the games. Both the ones I have downloaded before the upgrade and the ones I downloaded after the upgrade
Thank you for the details, Bg2016. It is important to us we get all your games up and running properly and I am happy to help.
Have you downloaded any additional third party apps recently? Do you have the most recent software? What error message are you seeing on the screen when you open the app? Please provide a few additional details and I will be sure to continue helping.
SteveR_VZW
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All the games I have downloaded are from the app store that was on my tablet when I got the tablet. The only thing that has changed was the android update on 4/2/16. I was not experiencing any issues until after the update. The error message is telling me of an internal service error and to check that I have internet conecction, which I do have internet connection.
Bg2016,
Being able to play your games is a must! How many games do you have on your device? Have you made sure they are all up to date in the play store? Have you tried removing the games & readding them yet?
ChristinaM_VZW
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Right now I have only 2 games on the device because I had to delete the others off because of the error message. I have tried to uninstall and reinstall but that has not worked. Even when I try to load different games that I have not downloaded before I still get the error message.
We want to be sure to get this issue resolved for you Bg2016. Are the two games that you have downloaded to the device working properly? Are you experiencing any other issues with the device since the update?
RashadM_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
The two games that I have are working properly. I did have the same issue when I tried to download games through Google play.
I am now having the same issue with the two games I was not having a problem with.
Let's fix this Bg2016. Can you please confirm the make and model of your device so I may further assist? Thank you.
TominqueB_VZW
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Sorry i have not gotten back to you before noe. What information do you need to fix this issue?
Bg2016,
We appreciate all the information you have given us in regards to your tablet. I want to make sure we can get you back to playing the games you love. Our next step will be to complete a Factory Reset . When completing the Factory Reset please do not load the all the applications at one time so we can test out the issue at hand. Click on the link for steps on how to complete the reset and keep us posted.
http://www.verizonwireless.com/support/knowledge-base-121119/
YareliM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Will this factory reset delete all pics and other things I have on this?
We have the answers you need, Bg2016. I would recommend removing the memory card before doing the Factory Reset but here is a helpful link on how to back-up your information http://spr.ly/6583BUNNJ
JoelR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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