Jetpack MHS700L is stuck on the "Goodbye" screen. How do I turn the device off?
Shizuka3
Enthusiast - Level 2

Power button isn't responsive, and it's been stuck on this screen for a good few hours. Soft resetting only restarts it and has the same "Goodbye" screen after booting up. Help?

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Shizuka3
Enthusiast - Level 2

Thank you for replying, however I have already soft reset the device many times (that is what you do with the paperclip, right?) and it doesn't do anything. I have figured out a temporary workaround until I can get a new device later this week. For some reason, the battery seems out of place, for lack of a better term, so while it is booting up I have to push the back of the device to prevent it from displaying the shutdown screen. After it's booted up, I can release it and everything works.

TL;DR problem solved in a weird way.

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Shizuka3
Enthusiast - Level 2

Now my device is automatically restarting, however it still displays "Goodbye" before doing so. Is there a way to run down the battery at all?

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bizzareone
Specialist - Level 1

Open the Sim slot cover and press in on the reset button for 10 seconds with a

paperclip or similar object while the device is on.

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Shizuka3
Enthusiast - Level 2

Thank you for replying, however I have already soft reset the device many times (that is what you do with the paperclip, right?) and it doesn't do anything. I have figured out a temporary workaround until I can get a new device later this week. For some reason, the battery seems out of place, for lack of a better term, so while it is booting up I have to push the back of the device to prevent it from displaying the shutdown screen. After it's booted up, I can release it and everything works.

TL;DR problem solved in a weird way.

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