Model ASK-NCQ1338 Firmware

[circus-city]

Changes made 11/16/2021 firmware 214322?

[vzw_customer_support]

Circus-city, thanks for reaching out. Help has arrived. Are you having any issues with your service? What seems to be going on? -Kevin

[circus-city]

Also would be nice to be notified that update was done, in my case my smart devices need a manual reboot with your router so was not sure if power outage or what caused the issue till I found that Verizon pushed an update out which caused home automation for start of the day to fail.  

No update information on Verizon site of what changes made to the ASK-NCQ1338.  IE last updated added EasyMesh support to extend range of the ASK-NCQ1338 so it is IMO important to know what changes are made and how it may effect the end user.  IE so far the local connection of the router showing bars is gone, which is a great help in finding the best placement in the home!  

Last update showed

“Release date: 08/26/2021
Software Version: 213231

What's changing:

The current software update:

• Enabled Wi-Fi EasyMesh™
• Resolved an issue where primary and/or guest Wi-Fi may be automatically disabled or enabled after a firmware update.
• Resolved a crash issue that would cause the system to reboot and in some scenarios would require a manual reboot before being able to reconnect client devices to the internet.”

“Wi-Fi CERTIFIED EasyMesh™ brings a standards-based approach to Wi-Fi networks” for ASK-NCQ1338 so we can now extend with certified“   

[elmorekevin]

Occasionally my father's Home LTE device stops passing data, and we need to manually power cycle the device. We usually have to do this once every few weeks. It is becoming a nuisance to determine what is happening each time the internet stops working.

We had been running an earlier firmware and having this problem, but now I see we are on a newer firmware, but unfortunately the issue continues to happen. Just yesterday, only 5 days after the system applied the firmware update 214322 on 11-22-2021 01:08:55.

[circus-city]

I keep one phone or device on its own data plan so I can see if router/gateway issue or tower.

[vzw_customer_support]

Thank you for bringing this to our attention. Our goal is to ensure your father stays connected. We'd like to ask a few questions to better assist you. Are you guys experiencing issues with any other Verizon Wireless devices? When did this issue start? What other troubleshooting steps have you performed besides the power cycle? ~Christian

[circus-city]

As a side note, ASK-NCQ1338 is on a new ups of its own and has been tested so that any power interruption or outage it continues to work for hours and hours.   

[vzw_customer_support]

We appreciate the insights. Please power off the device and disconnect from power, remove SIM for a minute. After a minute, insert SIM and power back on, test and let us know if you see an improvement.

~Maria

[circus-city]

Verizon support can not see that another person has posted on my Post which another issue.  Suggested to reset sim.  I did not get a manual or any information with my device so this may help in the reset of sim. 

[ZooRat]

I would also appreciate if Verizon posted a list of the changes made in Firmware 214322 for the ASK-NCQ1338 as they have done for previous firmware changes. As the other poster mentioned, about the only obvious change is the removal of the Signal Strength meters, which I would consider a major "downgrade".

Actually, I couldn't care less about the signal strength graphics, but an accurate NUMERIC dBm (with an adjustable refresh time in seconds) would be really helpful to find the best location for the gateway device. Luckily, I had found what seems to be the best location with the old firmware version (after replacing the original gateway device twice due to various issues). Of course, I also used several LTE/5GNR signal strength apps on my phone to assist in this, but having verification that the gateway has a good/similar signal strength was super helpful. SOME indication of signal strength needs to be brought back, please.

[vzw_customer_support]

Thank you for reaching out to our team. As a valued customer, your concerns are our concerns too. We understand how important it is to know about software updates for devices. We encourage you to visit our website for more info at http://spr.ly/6603Jvw6x.

We also encourage you to register for email alerts about our products and services (e.g., software updates) at http://spr.ly/6606Jvw60.

We hope this helps.-Robert C.

[avocet1]

Hi ZooRat

Did you ever find a way to get a dBm reading of the cell signal as seen by your ASK-NCQ1338 ?

[ZooRat]

Nope. They took away the (only simi-useful) signal strength graphic two updates ago, and it seems there is no way to get any indication of the cell signal as seen by the gateway now. Luckily, I got mine in a good spot before they took it away, but when we have had outages, it sure would be nice to know if it is due to the signal as seen by the gateway, or something else. I tried to find a way to "hack" the script (a user of an older version posted what they did), but those functions didn't seem accessible now.

Hopefully Verizon brings back a truly useful way to see the cell signal strength.

Art

[avocet1]

Thanks Art !

We need one of their engineers who has the necessary sw to give it to us 🙂  

mike

[MermaidDJ]

Any luck since the last post?! I've had the cube since last spring and didn't have any issues for months. Things shifted around September and my connection now disconnects 3-5 times a day. I've spent the better part of my day going back and forth on chat and calls with @vzw_customer_support . My call never reaches a human and my chat support just goes quiet after the start troubleshooting and I get a "something went wrong, try again later" message. I have been so happy with all things Verizon after switching from AT&T, but now I'm wondering if I made the right decision.

[ZooRat]

No real change for me in the last few months. Connection has been pretty solid, and speeds pretty consistent at about 50/5 (LTE 4G). Had two disconnects in one day a couple weeks ago, 6 to 8 hours apart. The gateway definitely rebooted the second time, and maybe the first. I assumed a firmware update got pushed, but there is no evidence of that since I am still on 22656 from 8/10/22. One mildly interesting thing was that Network/Tech status showed 5G NR for the first time in a very long time after the first disconnect. Back to LTE (4G) after the second. But other than that one day (total of maybe 5 minutes), I've had no significant issues since the last firmware update.

[vzw_customer_support]

MermaidDJ, we apologize for the issues you are having with your service and for the time you have spent on the phone. We will be pleased to help you. Have you tried a factory reset? Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Factory Reset

https://www.verizon.com/support/knowledge-base-238311/#:~:text=Reset%20via%20Device,while%20the%20In....

-Jacob

[ColdSIM]

Considering your post is from NOV 2021, you may already have this link:

https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/

[Data5248]

I have noticed when the unit disconnects from the cellular network the SIMstatus is none. Then you have to reboot the unit back going. 

[vzw_customer_support]

Hello, Data5248. We want you to be happy with your Verizon Internet services. Let's help you resolve this issue. To assist you further, we have sent you a Private Note. 

*Cassie

[Data5248]

Thank the unit got exchanged out, it’s been 2 day so far no disconnects.