Hello, I am now outside the US. My Ellipsis 8 has become soft bricked. After a sudden reboot, it just stops at the red verizon logo screen. I have checked all the solutions in the community and other forums. I can manage to enter the recovery mode. It seems the only way to rescue the tablet is to reflash the stock rom. I remember the tab's rom version is 4.2. I didn't make OTA upgrade or root the tab. So please help me on this. Hopefully anyone can send me the stock rom therefore I can reflash it.
Anybody can help me on this? I am now outside the US, thus impossible to seek support from Verizon stores. Can anyone PM me the stock rom? Really thanks.
anybody there? really need help.
shinings,
Having a non-working tablet is never easy, especially while out of the country. You have come to the right place. We will need to reset the device. Here are the steps to do so http://spr.ly/65898YjWJ. This will allow the tablet to reset and power back on.
RobinD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hi RobinD_VZW, thanks for your prompt answer. I have tried the instructions step by step, and done every step. But problem still exists. So it seems stock rom has to be reflashed.
Why there has been no feedback up to now? Is this the service of Verizon? Are u getting customers [Removed]???
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Anybody there?
shinings-
I am sorry to learn this is still an issue. I sent you a private message. Please respond to me there so I can assist you.
EricaC_VZW
Follow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I've been having this problem for a couple of months I need help
Matthew200, I'm sorry to hear about your problems with your Ellipsis 8. Let's work together to get this solved. Please explain what happens when you try to use your tablet. When did this start? Does it have any physical or liquid damage? Here is how to check: http://spr.ly/6600EcKae
JoelR_VZW
II was playing on it and went to go to the bathroom and came back and it had turned it self off and I tried to restart it and I have done the factory reset and it keeps popping up on the red screen
Matthew200, Thanks for those additional details. Does the tablet show any signs of physical or liquid damage?
TrinetteW_VZW
No it has no physical damage
Matthew200, I am glad to learn that the device doesn't have any physical damage, please confirm if there is any liquid damage. Also, please confirm what is showing on the red screen? Are you getting an error message?
TionnaB_VZW
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