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Network Extender (ASK-SFE116) Cat M1 Support

jmcvzw
Newbie
‎08-05-2021 03:50 PM

Hi,

I am trying to use this network extender for devices that have an LTE M1 radio, and have not had success connecting these devices to the extender. Not only will the LTE-M devices not connect to the extender, but the devices will not connect to a regular tower while the extender is powered on. Do these extenders support LTE-M?

Thanks

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jav6
Champion - Level 3
‎08-06-2021 03:36 AM
@jmcvzw wrote:

Hi,

I am trying to use this network extender for devices that have an LTE M1 radio, and have not had success connecting these devices to the extender. Not only will the LTE-M devices not connect to the extender, but the devices will not connect to a regular tower while the extender is powered on. Do these extenders support LTE-M?

Thanks

What 'devices' are you trying to use with the LTE Network Extender? 

  1. 4G LTE Network Extender for Enterprise FAQs - Verizon
     

    Note: The 4G LTE Network Extender for Enterprise is not a router and therefore is not Wi-Fi capable. The 4G LTE Network Extender for Enterprise supports almost all Verizon 4G LTE devices like smartphones, tablets, basic phones and Jetpack® devices. It may not support all IoT devices like Cat-M1 and NB-IoT.

...Just another VZW customer...trying to offer some assistance...
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jmcvzw
Newbie
In response to jav6
‎08-06-2021 07:59 AM

Hi, thanks for the response. These are IoT devices with Cat-M1 radios. I'm not using the enterprise extender, I'm using the LTE Network Extender 3 - I couldn't find any restrictions on the types of 4G data it supports in their manual or FAQ. I saw it does support LTE band 13, which is what these devices normally operate on.

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vzw_customer_support
Customer Service Rep
In response to jmcvzw
‎08-08-2021 08:11 AM

We appreciate the insights. Check valuable information and troubleshooting steps for your device here. Let us know if you have additonal questions.

https://www.verizon.com/support/network-extender-faqs/

~Maria Elena

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vzw_customer_support
Customer Service Rep
‎08-07-2021 03:58 PM

We would be happy to assist you with connecting your devices to your Network Extender. What is the make and model of the device that you're attempting to connect?

EllisandraC_VZW

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bbanic27
Contributor - Level 1
‎08-07-2021 08:38 PM
@jmcvzw wrote:

Hi,

I am trying to use this network extender for devices that have an LTE M1 radio, and have not had success connecting these devices to the extender. Not only will the LTE-M devices not connect to the extender, but the devices will not connect to a regular tower while the extender is powered on. Do these extenders support LTE-M?

Thanks

Can you reformulate your question? So you said that your device will not connect to the extender or a normal tower while the extender is powered on. This is where im not following.
So do your device(s) connect to a normal tower with the extender powered off?  

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