I have been stuck here for 3 days I have spent way too much time on the phone with Verizon to get no where. I have the brand new extender from verizon that will hold 16 phones. Can someone please help me! I can't get anywhere on the phone!
I don’t know why support recommends opening ports. When I first purchased my extender I was able to follow the basic instructions( which do not include opening any ports) and I was able to get connected in less than 30 minutes. My extender functioned properly for more than 6 months. Then, for no obvious reason, it went offline. I have followed every troubleshooting tip I was given by Verizon support and other suggestions online. Including opening up ports. Nothing works. I am not aware of anyone with this same issue who has reported they were able to solve the stuck on connecting to server problem. Based on my experience and that of many others on this forum you are not likely to ever get this to work. I’ve tried for many hours over months without success. I don’t think there is anything YOU can do to fix this. The problem is on Verizon’s end.
I am starting to realize this may be true. Thank you for sharing your experience.
We always want your network extender to work for you. Let's see what's going on. Please send us a Private Note for assistance.
I would love to, but I do not see an option for that.
When did you purchase it? I believe there is 60 day return window. I bought mine well over a year ago. If you have a local Verizon store you might be able to talk them into giving you a refund. I haven't tried it, but suggesting that you are upset enough to consider switching your account to AT&T might be worth a try.
I will consider that option if it cant be sorted out. thank you.
My apologies, cde311!
We have sent you a Private Note, so we can assist in more detail. Please respond to our message for additional assistance with your Network Extender.
Thank you,
MichelleH_VZW
I bought my LTE 4G extender yesterday and it it stuck on 'connecting to segw server please wait'.
Can you verify the store that I bought it at activated it?
FYI - I'm on a family plan and my brother pays the Bills so not sure if they got confused and got his information.
I'm very sorry to hear that you've run into trouble when attempting to set up your Network Extender, Qdavid. We're here to help get you up and running ASAP. I have replied to your Private Note, we look forward to your response.
LaurenC_VZW
Network extender will not connect to the segw server
@ksdz34 wrote:Network extender will not connect to the segw server
Where are you located (zip code)? What troubleshooting have you done?
I am located in northern Utah. I have done the following in an attempt to fix this:
1. Talked to Verizon tech. She removed my MAC ID from the system and then re-entered it. Reset extender to factory and tried to connect. Unsuccessful.
2. To r/o modem as cause, I replaced my modem with another one I had on hand. Registered it with Comcast. Tried again, unsuccessfully, to connect.
3. To r/o router as cause I disconnected my Google Nest Mesh router and replaced it with my ASUS router I had used previously. Once again same problem.
4. Over the course of 2 ½ days I factory reset the extender and tried reconnecting at least a dozen times. I also tried changing out Ethernet cables.
I finally ran out of troubleshooting ideas.
Have you retried troubleshooting steps? Please unplug it and plug it back in.
It is important that you are able to set up your Network Extender. Have you checked your firewall settings on your router to ensure that all the necessary ports are open for the Network Extender to connect?
PeterP_VZW
I have had nothing but issues with my extender from day 1. After 3 lengthy calls with Verizon, they finally decided to send new one. We will see if it finally resolves or time to move to AT&T.
Thanks for reaching out, we are so sorry for the issues. I am confident that the replacement will work for you. Please keep us posted.
I'm setting up a new LTE Network Extender 3 (ASK-SFE116) and it gets stuck at "connecting to SeGW server" for over an hour. In the web interface, under Settings-> Advanced-> Neighboring Cells Detected it's stuck at "Update is in progress ..." with the list of cells unpopulated. Have tried moving it to better signal locations and power cycling.
I need to resolve this quickly or send it back.
@228washburn wrote:I'm setting up a new LTE Network Extender 3 (ASK-SFE116) and it gets stuck at "connecting to SeGW server" for over an hour. In the web interface, under Settings-> Advanced-> Neighboring Cells Detected it's stuck at "Update is in progress ..." with the list of cells unpopulated. Have tried moving it to better signal locations and power cycling.
I need to resolve this quickly or send it back.
You could call the National Accessibility Cust Svc Center at 888-262-1999 for Network Extender technical support. They may need to ensure the device/MAC ID is activated properly on your account.
Can someone from Verizon please suggest that they get a support number strictly to support Extenders? It would save Verizon tons of money from the wasted hours on support calls and would alleviate frustrated customers. I also spent many hours trying to get my Extender working. Many of the support people that I worked with knew absolutely nothing about the Extenders and wasted mine and Verizons time.
I recently switched to Verizon from Sprint. Sprint had a dedicated support number for the Extenders. So when you called you always got a rep who knew these devices and what to look for.
In my case, after spending many many hours with support, I found that these will not work if you are a Prepaid customer. This should have take about 30 seconds with support to figure this out but you get someone from out of the country who tries to help but does not know anything about supporting these devices. Even when I got to 2nd level support most reps still did not know about these units.
@ssprill wrote:Can someone from Verizon please suggest that they get a support number strictly to support Extenders? It would save Verizon tons of money from the wasted hours on support calls and would alleviate frustrated customers. I also spent many hours trying to get my Extender working. Many of the support people that I worked with knew absolutely nothing about the Extenders and wasted mine and Verizons time.
I recently switched to Verizon from Sprint. Sprint had a dedicated support number for the Extenders. So when you called you always got a rep who knew these devices and what to look for.
In my case, after spending many many hours with support, I found that these will not work if you are a Prepaid customer. This should have take about 30 seconds with support to figure this out but you get someone from out of the country who tries to help but does not know anything about supporting these devices. Even when I got to 2nd level support most reps still did not know about these units.
I don't recall the details but I was referred to the National Accessibility Customer Service Center for Network Extender technical support at 888-262-1999.
Ok, I am fed up with this whole segw server thing. I have talked to Verizon for hours! Plus even tier 2 tries to sell you the protection plan...all I want is for this thing to work.
They filed an engineering ticket...they said they would be getting back with me...two days later, an email saying everything checks out. Um...no it doesn't. Plus they apparently don't read these messages or know that this is a COMMON issue.
Please please I need to get this working. Oh, and they give you instructions on port forwarding...but the SEGW port forwarding we don't have access to, so....yeah.
Anyone from Verizon actually read these? And further, anyone at Verizon know how to fix this issue?
Close to sending back...like everyone else. Has ANYONE got this problem resolved, and, if so, what did you finally do?
Start a new topic or ask questions in the open forum.
