Is there anyway to contact a tech by phone? I try to explain my problem to the 800# people I get routed to but I do not seem to be able get the answers I am calling about? I typed a question earlier here but some how I lost it today?
Thanks
Bill
Please follow and DM us for assistance. We are happy to help.
*Carl
I sent a reply to Carl but the same message came back Mail not Delivered?
Bill
Can you provide as much detail as you can regarding the issue you are experiencing, Garcia55?
-Marshall
My replys keep coming back unable to deliver???
Hi there. My name is Heather. Your Verizon Wireless account expert. Thank you so much for reaching out on Chat today. We are always happy to help any way we can. Is it just the outgoing texts that are failing?
*Heather
The answer is no. I’ve been having issues with my Orbic since I bought it a year and a half ago. I’ve been back to the Verizon store 3 separate times for them to fix it. Calling the 800 number, any of them, is fruitless. It takes the in store manager over an hour to fix the issue and they always have to call some super secret number and reset it to have a new email, every single time.
Now Im traveling and it’s malfunctioning yet again. I’ve made over a dozen calls to Verizon and they don’t even recognize the IMEI number on the back of it, which the manager at the Verizon store said was the only thing I’d need if calling in. I even went to another Verizon store who was absolutely worthless as well, and told me “just buy another one.”
Verizon’s customer service is a flat out joke. They don’t care about a customer for the past 30 plus years, reroute you in circles or just flat out lie on the phone. Guess that’s easy when none of the reps are in the US. What an awful company.
We strive to provide the great service our customers deserve, and it pains me to hear that's not what's being given. When a customer brings a Tech issue to us, whether you're calling the Customer Service line, or reaching out to our Chat department, the agent would take you through some Tier 1 troubleshooting to see if we can't get the device working naturally with you. If those steps don't change anything, we would then look to escalate you up to a Tier 2 Tech agent who will find some solution, whether it be a replacement, a ticket submitted, or something along those lines based on what the issue is. *Matthew
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