Running MIFI7730L with out battery

[KENOHUDSON]

How do you run the MIFI7730L with out the battery.  I have tried pulling the battery out while it is on and it immediately shuts down.  I tried taking the battery out and it runs through its initialization and then says no battery and shuts down. 

[John_Getzke]

Sounds like the MiFi 7730L does not work without a battery.

May we ask what your objective is with this request?  Perhaps there is a better way to accomplish your goal than just pulling the battery.

[vzw_customer_support]

KENOHUDSON,

We definitely understand wanting to have the freedom to use your Mifi without the battery. Unfortunately the battery is required for operation, even if the device is plugged in and charging. We hope this helps.

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Magpie13]

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@vzw_customer_support wrote:

KENOHUDSON,

We definitely understand wanting to have the freedom to use your Mifi without the battery. Unfortunately the battery is required for operation, even if the device is plugged in and charging. We hope this helps.

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Typical of what I've come to expect from Verizon customer support...to paraphrase:  "Yeah, we see something that should work better...so, uh, terrible to be you, customer".  Rather than..."gee, that is a great idea...and look, our competition is doing much better than we are, so here, let me forward this UP the chain of command to let them know they need to get our collective butt in gear and make a worthwhile product".  

[robertstrauch]

"We hope this helps"

HAHAHAHAHAHA!

[deloused]

Not possible, Verizon doesn't make those products 

[Magpie13]

I have the same question, but will explain why I'm asking.  The 7730L has battery issues.  I have two of this model and both are suffering a swollen battery much sooner than IMO it should.  My Netgear (2 different models) hotspots stay plugged in 24/7 and after 2 years are showing no signs of swelling or other battery problems.  At least these will run without a battery if desired to do so...and will reboot if they lose power...2 things the Novatel should do.

Anyway, the Novatel will not run without a battery (why is beyond me...Netgear has this figured out and as a hotspot, this should be an option.  Also as an option, should be that the hotspot should reboot if it were to lose power, run down to the point of shutting off, and then if power were to return, restart if that is how you wanted it configured.  Shame Verizon makes such an inferior product.

So, since Novatel has chosen to require a battery, there are hacks out there that will make it possible to fake a battery (basically removing the guts of the battery, but leaving the connectors and the frame).  Only problem with this is that were power ever to be lost, even for a second, the jetpack would shutdown and require a physical presence to reatart it.  I use Verizon for my internet in my vacation home and need it to run my security system, smart-home devices, etc.  Hate that Verizon makes me regret having to use the Jetpacks it offers.  Comparing these to my prior two ATT hotspots (Netgear Unite Explore and Netgear Nighthawk) is like comparing a Yugo to a Ferrari.  Shame shame Verizon for offering such garbage hotspot devices from what otherwise is the best cellular service provider.

[Cslacko888]

Well said!!!  I really don’t need a battery in my WiFi 

[robertstrauch]

Cspire has better service and customer service.  Verizon just has a closer tower, and I live in a rural area with a lot of trees, so I need to use Verizon's service and lame device.

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[Gregg271828]

Verizon truly is brain dead when it comes to this sort of thing. On second thought, Verizon is brain dead on most things. Lets start with how they name their so called "plans".... "Play More Unlimited 5G UW", "Do More Unlimited 5G UW", "Get More Unlimited 5G UW". How dumb is that...? Play more-get more - do more.... it's like their marketing to a 13 year old - which is how I think, Verizon perceives it's customer base. Wake up Verizon.

[vzw_customer_support]

After reviewing the feedback you've provided here, that's certainly not the way we want you to feel about Verizon. Our customer's concerns are our concerns too and we're always here to help. We'd like to turn this around. Please check your Inbox as we’ve sent a Private Message to you regarding on this topic:

https://community.verizonwireless.com/inbox

- RobertC_VZW

[Magpie13]

Again, well done Verizon.  You tell me I have a private message...afraid you forgot to SEND the message.  Nothing in my messages inbox.

[lisay519]

Anyone have a solution to this problem yet?? I'm trying to run the MIFI 6620L without a battery for all the same reasons ya'll are, cuz I need it on 24/7 and it trashes me off that it turns off when charged, etc. and you can't reboot it remotely if power goes out and it drains.  would LOVE a solution.  

[vzw_customer_support]

It's our goal to do everything we can to assist you.  Unfortunately the device does require the battery to function properly.  We can definitely submit your feedback regarding this device and the options though.  Is your device working properly when the battery is inside of it?

[ChrisK4]

Solution: Run your Jetpack wall charger through a $5 outlet timer or smart switch setup to come on 2 hours twice a day (duration may vary based on your battery condition and Wi-Fi usage).  I use my Jetpack 24/7 on a boat for cameras, Alexa, ..., while mostly connected to shore power. 

This will reduce your frustration with replacing swollen overcharged/overheated batteries. 😉  

[tech_kyle]

I have heard running on a outlet timer works well. Verizon's advice to use the original cable and charger is normally the correct answer but I've had more issues with the original. With my 8800L, I've had good luck using a third-party lower amperage charger instead.

I found that when I use the original charger which, I believe, is a Qualcom QuickCharge charger, it will overheat the 8800L. I suspect it is charging too quickly causing excessive heat. If I'm trying to use the hotspot while charging, I've even had it shutdown and refuse to turn on due to temperature. I've gone through two batteries on the original charger/cable and had to replace them due to swelling.

I fixed this by changing over to a plain 'ol 5v 1a charger. The 8800L will pop up an alert that it is a "slow charger" but it keeps the hotspot charged while in use and doesn't get nearly as hot. After changing this, my current battery has lasted much longer and the hotspot has been more reliable. The only existing issue is sometimes the 8800L will start slowly discharging even though it shows it's plugged into the charger.. I just log into the web interface every couple of days and if it's not at 100% battery, I just reboot it and it'll start charging again.

I'm sorry to say that Verizon has been rarely helpful with device support in these forums or in-store. Neither Verizon or Novatel seems to want to accept responsibility for these devices.

[musicdoctordj]

Yes...

I'm on my fourth battery in a year and now it won't charge this brand new battery.

For now it is running with the battery in it and is not heating up the battery, but I still wish there was a way to use this without these inferior batteries that don't even last three weeks!

By the way, Verizon can't even sell you a battery, so we we have to go to off-brand batteries.

[vzw_customer_support]

Sorry to hear about the issues with that Jetpack, musicdoctordj. I know this situation is far from ideal. You are correct that we no longer sell batteries or even this device. However, I'm happy to help figure this out. Are you using the original charger in good condition in a known working outlet? Is there any damage to the Jetpack? Is the charging port loose, corroded, bent or does it display any other damage? 

RyanM_VZW

[robertstrauch]

Dude--I had a brand new $50 hotspot, and it horrid, and the battery swelled up.  I got a MiFi off eBay, and it worked better, but the battery swelled.  We are talking about sending people to Mars, and you guys can't make a hotspot that doesn't overheat the battery?  If you look on the Internet, a lot of people have this same problem.  It has NOTHING to do with the original wire or anything else you said.  You are grasping at straws because you guys have no solution.

I live where no wires come out to my house, nor will they probably ever come out there in my lifetime.  Satellite internet is no good--it doesn't work when there are clouds.  I can use a hotspot, or I can use my phone as a hotspot.  Those are my internet choices.  Do you have any other options?  Again, nobody is going to run any wires out here.  AT&T won't even run telephone internet out here.

[robertstrauch]

I see you do have another choice.  Pay $250 for a home router, and then about $800 a month for the service.  Makes me wonder who buys that......

[vzw_customer_support]

Our goal is to assist you with any concerns you may have. The questions asked can definitely affect the function of the device. The manufacturer will always say you should use charging units that are specifically made and approved for the device. As far as other options, we only have the Jetpacks listed on our website. DoloresK_VZW