Hi! I am getting this error on my Askey LTE Extender. I have gigabit fiber and my connection is rock solid.
The extender drops service between 12noon and about 6pm with this error. I might get 20 events a day.
yes, i received the extender directly from verizon.
when the message pops up, the unit goes “not in service” and is inoperable.
it’s offline right now due to this error.
I am seeing the same issue, Error 32 on the device display, corresponds with SCTP HB failed over criteria in the alarm log (~20 times a day). Its been consistently failing since the GA4.36 - V0.4.036.1813 software upgrade Verizon pushed out. This along with the incoming calls not alerting has made this a disappointing experience. I have less than a bar of Verizon coverage where I live. If I turn on wifi calling I get no terminating calls. If I turn off wifi calling, the extender is consistently down throughout the day due to the SCTP criteria failure. These extenders are truly an extension of your network, you can do better.
Made it to tier two support on the phone. They are deleting my LTE Extender device from the system and I need to leave it powered down for an hour. Will see if this improves my service once I bring it back up and re-register. Factory reset on my end yesterday did not change the constant link failures. No other devices in the house are experiencing internet issues.
After I powered back up, LTE Extender (Askey model 3) connected and has gone 12 hours without an SCTP link failure. No change on my end, just cleanup of my device and rediscovery on Verizons end. So far so good as the device was dropping SCTP ~20 times a day for the last 4 days prior to this.
That's great news, cpreilly! We're very happy to hear that. If we can help with anything in the future, just let us know!
Can you clarify exactly what tech support said they were going to do on their side? There's another thread with people having this issue.
Still fixed? Keep us posted.
Reliable service is a must and we are here to help, cpreilly. We are here to take a closer look at the issue you are having with the Network Extender. Please send us a Private Note at your earliest convenience so we can get started.
VictorC_VZW
Thank you for those details. Has the extender ever been fully set up and properly functioning? Have you run a speed test on your home-internet to see the speeds you are currently receiving?
Extender was working since March with no issues other than missed incoming calls. Extender was never noticeably out of service until recently. I have done speed tests on my cable modem, typical result is 250 Mbps downlink, 12 Mbps uplink. I usually have about 40 devices connected in the home (smart lights, a few TVs, streamers and laptops, some other misc connected equipment). I have not had issues with service outages on any other equipment. I understand the LTE extender is trying to maintain an SCTP link with a tight tolerance and much of my other equipment uses the internet on demand.
Hello, cpreilly. We are very sorry to hear about the continuing troubles that you're experiencing with the connection of your Network Extender. We definitely want to ensure that any issues are able to be resolved permanently. As a test so that we can analyze this further, can you please share the response you hear on the other end of the call when you dial #48 on your phone to complete a Network Extender test call? BrettA_VZW
Good luck! I've had the same issue - for me, it's been intermittent. I have gone as much as 8 days without disconnection from Verizon's network. Currently, however, I'm back to 10-15 disconnects per day. Error 32, SCTP Link Failure. Fortunately, the errors are self-correcting.
Here is the link to my discussion:
Re: 4G LTE Network Extender intermittently disconnects from Verizon network
Verizon customer support has suggested the same steps, repeatedly, without success. The support folks who respond here do not have the resources to address the issue. But, see today's posts in my thread where a member finally got through to a Network support person who said he'd check on the sketchy performance of Verizon's contracted-out servers located in China. That is the most promising development I've seen so far.
We don't want you to have any intermittent issues with your extender. If needed, we can review your account and then work with the network team and provide a ticket if needed. I will send you a Private Note, as well as this reply, and we can continue.
-Jordan
I have been having the same issue with my LTE Network extender intermittingly disconnecting and error 32 shows up about every 5 to 10 minutes per day. I have it connected to a Frontier Greenwave router by CAT 6 ethernet cable. When it works coverage is great throughout our home but when it goes down calls are dropping in several areas. I spoke to Verizon support but the tech could not help.
We want to make sure we are doing everything we can to help get this Extender working without any issues. When did this first start? Did any changes occur around that time? -Sean
Most likely, this is the root cause, and it's biting *all* of us...
VZ needs to fix...
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