Hello,
After performing the most recent OTA update on my Ellipsis 8, I am unable to get it to boot. I am able to get into recovery to perform all the reset and data wipes offered but the device still will not boot. Nothing new was installed prior to the the OTA update and no error messages were shown. All of the the research I have done suggests that it needs to be repaired by Verizon. Please confirm.
Thank you,
Matt
Having a tablet that is functioning properly is of the utmost importance! May I ask where the device gets "stuck" upon starting?
YosefT_VZW
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Hi,
The red Ellipsis screen comes up for a few second before going black and doing nothing until I force power it off.
Thanks,
Matt
I great appreciate those details! I do have a suggestion that I've provided below:
1. Please a charge the device with "slight" current (possibly link computer with USB cable to charge) instead of connect to wall charger. This step is for reactivate the over-discharge battery.
2. Wait for 15mins
3. Click power button for 1 sec and see if there's a different battery charging icon shown on the screen (battery with a little red color & thunder icon on it
4. You can change to wall charger to continue charging if they see different icon described in step 3.
YosefT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hello,
The tablet is fully charged. The problem on occurred when the device
rebooted following the most recent OTA update. This is not a power issue.
Thanks,
Matt
On Wed, Jan 27, 2016 at 2:30 PM, Verizon Wireless Customer Support <
Hooligeek we need to get this tablet going. What resets were you able to perform? Have you taken it to a corporate store to inspect? http://vz.to/1KoWeZg Could you try holding the volume up key and hold with the power key for 25-30 seconds?
JoelRR_VZW
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Hi,
I am able to get to the reset menu without issue and have run every reset
and wipe available multiple times. The results are the. I have not yet
taken it to a corporate store yet as i was hoping to be able to resolve the
issue on my own.
Thanks,
Matt
On Jan 29, 2016 14:48, "Verizon Wireless Customer Support" <
Hi,
I am having the EXACT same problem with my ellipse 8 after doing the Lollipop OTA. The unit was about 40% charged when I started the update so I went ahead and plugged it while it finished. After pressing the power button the red Verizon ellipse 8 screen comes on and then the screen goes black; BUT it is still powered on. I can see the backlight near the edges of the screen. I too have no problem getting to the Recovery menu and have performed each wipe available including the factory reset. I also tried connecting it to my computer and attempted to connect to it using ADB commands.My computer noticed that something was plugged in (and it charges the tablet) but it will not recognize the mass storage device in the tablet.
-- Verizon, Can we get a little help here please?!
Thanks,
Jon
Hooligeek, it sounds like the device is not budging and we need to have it checked at our warranty department. Please send us a Private Message or Follow and DM us so we can get you some deeper answers there.
CheriS_VZW
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Tried to DM you, but it says we are not connected. Currently waiting for you to approve the connection request.
Hooligeek,
I think I approved the request, I'm still very new to this forum.
I took my tablet to closest corporate Verizon store. They looked at it for a bit and then said that it needed to be replaced. The rep confirmed my home address and then placed an order to have a replacement sent to my house arriving in 2 days. We'll see how this plays out.
- Jon
My apologies Hooligeek as we want to get to work on your tablet concern as soon as possible. If you can reply to the private message that we sent you then we can proceed.
ArnettH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hi, the tablet is still under warranty. I am confident that it will need to be repair and would rather not have to go into a corporate store to do so. Can I send it in directly?
We very much appreciate you taking the opportunity to follow up! Please reply to the private message so we may continue to review.
YosefT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I don't have a private message from you. I replied to another private message from a different VZW account last week.
The table it still under warranty. I am confident it will need to be repaired, but I would rather not have to take it into a corporate store to do so. Can I send it in for repair directly?
No worries! If the previous representative did not reply, you may reply to the private message I just sent you.
YosefT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Good Morning. I am still waiting for an answer here.
Start a new topic or ask questions in the open forum.
