I've been a customer with Verizon for 16 years! and I don't get ANY service at my house and I do not want to pay $250 for an extender I already pay $210 a month is there anything I do so I don't have to PAY for it?
Oh no, Dennesa19! It's our priority to provide a seamless network experience and we are concerned to hear that you are experiencing challenges with your data connection. We would love the opportunity to help you in any way we can. Can you tell us a little more? When did this issue start? What are the cross streets and zip code of your current location?
RachelM_VZW
@vzw_customer_support For 3 years since we moved but we didn't mind at the time but it's at the point we about to switch and I've had called they said we have to pay for it and my zip is 28746 and cross street is Bills Creek
Do you have Wi-Fi at your home location? If so, has utilizing such for calling proven fruitful? AustinL_VZW
@vzw_customer_support Yes indeed I do and what do you mean?
@Dennesa19 wrote:@vzw_customer_support Yes indeed I do and what do you mean?
I think they meant that if you have a smart phone(s) with advanced calling capabilities, you could turn on WiFi calling. That way when connected to WiFi your calls should complete using the WiFi network instead of the cellular network. What make/model phone(s) do you have?
@jav6 Oh i use WIFI calling but it turns off when I'm on the call and I don't know why
@Dennesa19 wrote:@jav6 Oh i use WIFI calling but it turns off when I'm on the call and I don't know why
What make/model phone do you have? How have you turned WiFi calling? Which settings?
@jav6 I have an iPhone 7plus and my son have an iPhone 11 Max Pro and WIFI calling always does out for both of ours
@Dennesa19 wrote:@jav6 I have an iPhone 7plus and my son have an iPhone 11 Max Pro and WIFI calling always does out for both of ours
I don't have an iPhone and am not familiar with its setting of WiFi calling (maybe others familiar will jump in here). It could be WiFi calling may be activated but cell service is also still active and the software gets confused if the cell signal increases to an acceptable range and the phone tries to switch over. Maybe you need to set WiFi calling ONLY if possible, or when home put the phone in Airplane mode and then manually turn WiFi back on. That might disable the cell service and lock the WiFi calling on only.
Sorry to hear about the issues with Wi-Fi Calling, Dennesa19. I know this is confusing and we're here to help figure this out. I know you mentioned that Wi-FI Calling turns off during calls but does this result in the call dropping? Do you have a strong Wi-FI connection at home? As jav6 alluded to, there is a minimal threshold of service that is needed for a Wi-Fi connection to maintain for the call to remain on Wi-Fi calling.
RyanM_VZW
@vzw_customer_support Yes I got great internet I have Fiber but I don't know I mainly just want service so I can use my phone data and etc instead of having to use WIFI calling but I don't know why my WIFI calling goes out
Thanks for getting back to us Dennesa19, is this issue only happening indoors? Is it happening anywhere else?
RosanneM_VZW
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