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We recently got a free Verizon ellipsis 7 with a mobile hotspot, but have been using up data with the tablet despite having the hotspot on. When I turn off the data and background data we can no longer connect to the internet on our tablet even though the hotspot is on. I guess the question is, can the tablet use it's own hotspot to connect to the internet? Or do you have to use the internet on your phone while it's connected to the hotspot in order to save data?
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Thanks for the detailed explanation FreeSwim2004! Your device is working as designed. WiFi and HotSpot feature cannot run at the same time as HotSpot is intended to provide access to the internet for other devices and when you turn it on it ensures that HotSpot is the sole data provider and disables WiFi. Enabling HotSpot will incur data usage, sometimes substantial depending on how many devices are connected to it and the type of browsing/tasks those devices are doing.
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
FreeSwim2004,
We definitely want to make sure we get to the bottom of this concern. I want to make sure I am on the same page, did you purchase a tablet and a separate jetpack or hotspot device? When you turn off the data on your jetpack does it show it is connected to wifi? Does the tablet have it's own line on your account?
LindseyT_VZW
Follow us on Twitter @VZWSupport
The hot spot is part of the tablet itself and it has it's own line on our account as part of the free promotion in September. If the hotspot is on, the wifi turns off and uses data but we can use the wifi on our phones from the hotspot.
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Thanks for the additional info FreeSwim2004! May I ask do you have airplane mode activated on the Ellipsis 7 when you are on wifi? Do you have any apps on the tablet that auto-update, which may contribute to data usage?
ArnettH_VZW
Follow us on Twitter @VZWSupport
It is not on airplane mode and works fine off of our home wifi however when the hotspot (internal) is turned on it shuts the wifi off and uses data. If we turn data off we cannot get on the internet on the tablet but can use the hotspot on our other devices. Should we be able to use the internet on the tablet from its hotspot? Turning the hotspot on at the moment turns the wifi off so we can't connect to the hotspot through wifi. I just thought when we bought a tablet with it's own hotspot that we'd be able to use the hotspot on the tablet.
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Edited by: Verizon Moderator
Thanks for the detailed explanation FreeSwim2004! Your device is working as designed. WiFi and HotSpot feature cannot run at the same time as HotSpot is intended to provide access to the internet for other devices and when you turn it on it ensures that HotSpot is the sole data provider and disables WiFi. Enabling HotSpot will incur data usage, sometimes substantial depending on how many devices are connected to it and the type of browsing/tasks those devices are doing.
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
So other devices using the hotspot will incur data as well? I thought the point of the hotspot was so that we wouldn't use data because it provided wifi. Thank you for your time and explanation. The person in the store told us we would use less data because we could even use the hitspot for GPS so we totally misunderstood. Thank you for taking the time. Now that we understand that the hotspot only works for other devices and that they may still use data we should use a whole lot less!
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Edited by: Verizon Moderator
FreeSwim2004,
Great questions. We want to make sure that we are on the same page. When the other devices are using your mobile hotspot, they will not be using their data. They will be using your data. This will take away from your data allotment. So while you may not be using your phone data for yourself anyone that is aware of your hotspot and logged into it can use your data. I hope this clears up any confusion there maybe.
RobinD_VZW
Follow us on twitter @VZWSupport
I thought a hotspot was wifi, why does it use data? I guess I don't get the purpose of having a hotspot if it uses our data. I can use data on my phone....
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FreeSwim2004,
Let's clear up any confusion there may be. The Mobile Hotspot is to use when wifi connection is not available. For example, you are in a car driving and you have a tablet that is wifi only. You can turn on your hotspot and the tablet can tap in and use your hotspot to get on the internet. I hope this clears up any confusion there may be.
RobinD_VZW
Follow us on twitter @VZWSupport
I am thankful for all of your help, but am afraid that I am still
confused. If we use our tablet that is wifi only on the ellipsis 7
hotspot, will that use data?
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Edited by: Verizon Moderator
FreeSwim2004,
No worries. I am glad that we are able to get this cleared up. Yes! If you have a tablet that is wifi only and connect to your Ellipsis 7 hotspot it will use your data from your plan.
RobinD_VZW
Follow us on twitter @VZWSupport
So just to clarify there is no benefit to the hotspot other than connecting non cellular tablets to wifi?
FreeSwim2004,
Great question! Hotspot is not just for tablets. It is for anything that is wifi capable. It provides you the internet that you may need in certain situations.
RobinD_VZW
Follow us on twitter @VZWSupport
I can still use wifi from the house with data off but with hotspot onky it runs data and not internet through its hotspot.
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Edited by: Verizon Moderator
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