Why does Verizon cloud demand sign in for computer every few minutes?

VZcloudquestion

Whether or not logged into Verizon cloud through verizon.com on my computer, the verizon cloud app continuously requests sign in.  Despite sending the 'allow access' link to the mobile phone and approving, the request to sign in just keeps reappearing (very annoyingly).

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vzw_customer_support
Customer Service Rep

W're very sorry for this inconvenience. We can try to troubleshoot the situation to see if we can help. We will be sending you a private note to further assist. 

~Ivone

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vzw_customer_support
Customer Service Rep

Hello! We tried to send you a private note but your account is not enabled to receive private messages. You would need to go to your account settings and enable them. 

~Ivone

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