Why is my data usage so low?

[martinwebb88]

On my account under data usage when I re-upped this month (it's a prepaid plan), it started off from like -5 and now it's showing zero under kb, mb, and gb, my data is still on though, so I was wondering what the problem is?

[martinwebb88]

I should say it's a verizon mobile hotspot 4g mifi prepaid.

[vzw_customer_support · Accepted solution]

That's a great question! Since it is regarding the specifics of your account, I would recommend contacting our prepaid team to inquire about your account. They can be reached at 888-294-6804, and will be able to answer your questions and get your issue resolved.

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

[vzw_customer_support]

martinwebb88,
We would want you to reach out to the prepay department for further assistance. They can help with all of your needs. Here is the link http://vz.to/KhWr4x

Thank you,
RobinD_VZW
Follow us on twitter @VZWSupport