Good morning, babsis. Please visit this link (https://www.ellipsisjetpackrecall.expertinquiry.com/) for more information about the recall. You can also call 855-205-2627 for information on how to exchange and update the software for their device, and only that team can help you further. This number can be reached seven days a week from 8 AM to 10 PM ET.
AntonioC_VZW
Seems it was recalled this year.
It was recalled in April 2021. I got a software update on 4/14 so that it will not charge while powered on anymore which was a bummer since I like to leave it plugged in on the weekends to use while charging.
I replied to the reply notice via the website a couple of weeks ago and waiting for my return box. Has anyone received their box yet and has anyone gotten the replacement which I guess is an Orbic Speed device. I also still have time left on the update level of the Ellipsis, when I get the Orbic will this recycle or will it just continue as the Ellipsis until gone?
We want all your questions answered regarding this. A private message has been sent to assist you further.
I requested my return box on 4/17/21. It is now 5/26 and still not a word or box from Verizon. Did you ever receive your return box?
I have received the return box, and the new orbic replacement jet pack. It has “weak security“ according to my iPhone, so until this gets fixed I’m not sure how much I’m going to use it. Not happy.
I have received my replacement orbic. Not too excited about using it though, as my iPhone says it has “weak security”. Hope this gets addressed soon by Verizon!
I got an Orbic replacement but the SIM they shipped won't activate because my Ellipsis number was decommissioned. I have yet to find anyone who can help. They keep forwarding me back to the same automated system that doesn't work.
We know how important it is to get your Jetpacks up and running again. We rely on internet and data too. Let's get to the bottom of this. Please send us a Private Note for assistance.
Received the new replacement but trying to figure out how to return the jetpack as there was no return label to do so. according to the letter received with the new replacement it said ... "records indicate you have received a return kit and a new Orbic Speed device, but you have yet to return the recalled Jetpack device. Once the Orbic Speed device is activated on your account, the Ellipsis Jetpack will no longer have service. Please use the previously shipped kit to return the Ellipsis Jetpack free of charge at your earliest convenience." Well I wish I could do that, but can't because I never received the 'previously shipped return kit'. I guess I'll need to call the store or possibly visit one of the store locations to see what they can tell me.
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