forgot my password and now device won't turn on

mfibm
Newbie

@I forgot my password on my tablet and now it won't let me start it.................what do I do?

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bd94s10
Specialist - Level 2

When you say "won't let me start it" are you saying the tablet won't turn on at all? If so plug it into a computer for 30-45 minutes. Then unplug it and plug it into the wall charger.

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vzw_customer_support
Customer Service Rep

Let's get you connected. Have you attempted a factory reset?
KleoL_VZW
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