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how can I find my username for Orbic jetpack
Jhud11
Enthusiast - Level 2
‎12-27-2021 02:03 PM

Im trying to change the password on my jetpack and it asks for a user name. I have no idea what my username is. 

any help?

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Ann154
MVP MVP
MVP
‎12-27-2021 02:35 PM

Are you referring to the Wi-Fi password for other devices to connect to the Jetpack? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep
‎12-29-2021 02:11 PM

No worries, Jhud11! We can definitely help you. This link shows you how to view the network name and password: http://spr.ly/6606JNTij This link shows you how to access the Admin Page: http://spr.ly/6608JNTie I hope that helps!  -Jordan

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