I bought a refurbished AC791L Jetpack from Amazon and a new Micro SIM from a Verizon store. I set up the Jetpack successfully on a new Verizon account and data-only plan. The Jetpack works as expected.
But on the main screen of the Jetpack I get the message "1 alert requires attention" (with no obvious way to find that "alert"), and on the main page of the web admin tool, I get the warning "1 Alert, SMS Memory Full, Please delete some messages to receive new ones."
It is seemingly NOT referring to the Jetpack's internal message system, as I have received, read and deleted Verizon service messages there.
I assume it is referring to SMS storage space on the Micro SIM, can anyone confirm?
The Jetpack continues to function as expected, but I would like to remove the alert, as it blocks the default screen display of data usage. Since the Jetpack is not a smartphone, I don't know how I can "delete" SIM data.
Any advice appreciated.
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Has there been any resolution to this issue. We have over 100 of these devices. I'm not sure if all of them are displaying this message at this point, but I know that some of them are.
Please advise.
Thanks.
Try restoring the defaults on the Jetpack to try and clear the memory. There should be a button somewhere under the back panel that can accomplish this for you. if not then there should be an option to reset to defaults somewhere from the control panel itself too.
Thanks, John,
I've tried a full factory reset, and no luck, unfortunately.
You can try giving Verizon a call to see if they have something saved for your line on their side. The factory reset should clear all of the memory on the Jetpack so perhaps the Jetpack is getting confused from something else on their end. If so ask them to both delete any saved messages and disable text messaging as a feature from your line.
I have the exact same issue have you found resolution yet? I can't get the unit to accept a new software version either
henry118, we are sorry to hear that you are experiencing issues with your device. The SMS error message that you are receiving has been lifted up to the device manufacturer for investigation as we have received several reports of this in the past month. As the factory restore and SIM card removal have not cleared that message, it was imperative that we take this to the next level. We will advise once we are provided a path around this messages. As to the software, what version does your device currently have? What happens when attempting to update?
LorenB_VZW
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I have an AC791L exhibiting these same symptoms. The firmware version is NTG9X35C_02.08.29.00 (the older version). If I try to update, it I get a message that says "Software download was unsuccessful.".
So, any update on this issue (SMS Memory Full)? Also, why is the firmware update failing? Does Verizon need to push the update to my device?
Thanks
jeff.kurtz, we truly understand the importance of making sure your Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L is working properly. Please allow us to further investigate the details. Can you please let us know if you receive an error message when you attempt to open the text messages directly from the Jetpack http://vz.to/2EqYKOX? If so, please confirm if you attempted to log in to the admin page for your Jetpack to confirm if a text message is available to view on the website http://vz.to/2EspezL?
We also want to make sure that your Jetpack has the latest software available (02.08.59.00). Can you please let know if your Jetpack has any physical or water damage to the device?
SylviaT_VZW
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The display directly on the Jetpack shows this text on the initial screen:
1 alert requires attention
When I log in to the admin page, I see this message:
Please delete some messages to receive new ones
I deleted all of the messages and then restarted the Jetpack but still get the same messages (directly on the Jetpack and on the admin page). Regarding the firmware version, the firmware version is NTG9X35C_02.08.29.00 (the older version). If I try to update, it I get a message that says "Software download was unsuccessful.". Can Verizon push the latest firmware to my device?
The Jetpack does not any physical or water damage.
Have you tried resetting the device back to the factory defaults?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
We appreciate those additional details you provided. As Ann154 suggested, have you tried factory resetting the jetpack? If not, this link will show you how: http://vz.to/2CTZPyo
ChristineJ_VZW
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I'm having the same problem.
It's a new device with a new sim card that Verizon mailed to me. No physical or water damage. It works fine but the admin website shows no messages and I was able to perform a software update (02.08.59.00) without issue today. I did a factory reset and that didn't fix the problem.
Has there been any resolution to this issue?
MH0123, we always want your devices working perfectly. A private message has been sent to you for further assistance.
SeanC_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm having the same issue. What's the fix. Please send me how I resolve.
I have done a factory reset - no help.
No water or physical damage.
Thanks
Hi there JBAT28, I know how important it is to have a working Jetpack that does not have this SMS memory alert issue. I want to make sure that this is resolved for you in the end. I will be sending you a direct message so that we can do some more in depth troubleshooting. -BrettA_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I don't see a correct answer box where would I find it? your message says look below bit I see nothing that says correct answer
Only the original poster can mark a post as the answer.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Henry118, it’s so important to have your device working perfectly. We have sent you a private message for further assistance.
SeanC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
This problem still persists 2 years later... Why cant you guys fix this??
Drew
I'm having the exact same issue. The device works great, but the "1 alert requires attention" message is very annoying. I called Verizon Customer Support, and they were no help. Resetting to factory defaults didn't help either. Has anyone found a fix for this?
I am having this same issue. Factory reset does nothing. Mine was a brand new device and new SIM. I switched the SIM to another device, same model and the same issue. So it is NOT the device, it is the SIM card. However the online portal doesn't have messages on it to delete. Its like Verizon sent me a corrupt SIM. What steps do I take to get rid of this message?
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