Can't Enroll in Mobile + Home Discount
maneufeld
Newbie

Have been dealing with Fios customer service for more than a month without resolution. They’re nice and really seem interested in helping. They’ve opened an incident report. They’ve also manually credited my account for the amount of the lost mobile-home discount but this was only for the most recent bill. Not sure how many more times I’ll try dealing with customer service before  taking my seven cellular devices  to ATT or T-Mobile, after more than 15 years with Verizon Wireless. 

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kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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