Cannot Port to Verizon After 5 Days
Marcd2k
Newbie

I have been trying to port my number to Verizon for 5 days and I am calling it quits. After 15 phone calls, more than that number in emails, a store visit and just now, three hours messaging with an "expert", I am right back where I started, actually worse, because my phone has no internet now.

I ordered a SIM card on Friday, Feb 17th, and as of Tuesday, Feb 21st, it has not even shipped yet. After dealing with 15 phone calls to the Philippines, I was getting different stories every time I spoke with someone. I was told I needed a SIM, I was told I didn't need a SIM. I was told it will take a couple of minutes, maybe hours, or it could be longer, 24 hours. Thanks for clarifying that?!?

After two days of these calls (where twice I was never called back as promised), I went to a Verizon store today to pick up a SIM card. After installing the card, I received a message saying I need to provide the transfer PIN, which had already been given to Verizon. When I was told by the store employee that I HAD TO CALL, I tried three times and was hung up on every time when asking for a representative. 

I went back in to the store and told the employee what happened, he started to look into it, and had the same issue i did, having to go through 6 Captcha screens, and then watch as the circle kept spinning on y screen, never connecting. Another store employee heard us and dialed support on his phone, and I got ahold of Tech support. The woman told me my transfer PIN was already in the system and everything was okay.

I got home, installed the MyVerizon app, but could not access my account. I received a message saying I do not have access to my device. I tried Verizon customer support again, and was hung up on again, two more times. I tried the Chat feature, but nothing happened when I selected Chat. I searched online for other ways to contact Verizon, since the Customer support is all automated, never connecting you to a person. The only way I got a response was through Instagram. This is where I've been for the last three hours, and I am back to square one, not being able to access my account, and my phone has no internet to get back to the messaging section I had been on for three hours.

So, that was the last straw, I am bringing the SIM card back and going back to my old carrier.

I DO NOT RECOMMEND ANYONE SWITCH TO VERIZON, THEY DO NOT CARE ENOUGH TO HAVE THIS TAKEN CARE OF. HOW DOES A VERIZON STORE EMPLOYEE TELL ME I HAVE TO CALL VERIZON WHEN I AM STANDING IN A VERIZON STORE?!? THIS IS INSANE AND SHOULD HAVE BEEN HANDLED IN AN HOUR, NEVER MIND 5 DAYS AND I'M ACTUALLY WORSE OFF.

ALSO, THERE IS NO SELECTION TO MAKE FOR THE SUB-TOPIC FIELD ABOVE THIS MESSAGE. IT JUST STATES "Select Topic", NO OPTIONS TO SELECT AT ALL.

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