Been a Verizon customer for years but not much longer. I'm flabbergasted.
Somehow our Mobile+Home discount got vaporized and our wireless bill for this month is $155, almost $40 higher than it was and almost $50 higher than it should be because we cancelled Disney+.
My wife signed on with a "chat agent" (supposedly a human), and they said oops, don't know how that happened, but I'll fix that. First I need to send you over to FiOS support.
FiOS support told her they could upgrade our internet to 1 gig from 300 for $10 more/month, but our wireless bill would be further reduced by $15, so net minus five bucks with faster fiber. She called me and I said we don't need gigabit but sure. They replaced our ONT a year ago for an unrelated reason, so why not. So she authorized the FiOS support to change the home plan.
Then, on cue, her chat started saying "Message not sent" when she tried to chat with the FiOS support and it kicked her off. But not before they increased our bill.
She asked me to follow up and I attempted to engage Verizon chat support with no results. I spent two hours in a loop with "support" agent basically back to square one with them sending me a text to authorize account access then boom: "Message not sent."
So now our wireless bill is still 50 bucks more than it should be and our FiOS bill is ten bucks higher for service we didnt even want and chat support is now unavailable.
Which really blows because tomorrow I'm going to have to call Xfinity to come out and replace all of our VZ services, and I f-ing hate Comcast.
Buyer beware.
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