Discounts

[V3R1]

Hello,

I've recently made a switch from TMobile to the Verizon "Unlimited Ultimate" mobile plan (4 lines) and according to every post out there and the Verizon sales person (+about 4 support tickets I've had with Verizon) I should be entitled to get the "Mobile + Home" discount which is  $10 discount/line and per month.  I've been a FIOS customer for about 10 years by now (1GB connection), never had a Verizon mobile plan before and this offer seemed very attractive.  However, every time I attempt to enroll for this discount I get the following message: "Looks like something went wrong with your discount.  Please call customer service at 1-800-837-4966"

Below is quoted from all the sites out there (including Verizon )

• Mobile + Home Discount

  Existing Fios customers who add and maintain an eligible mobile plan receive a discount: 

  • Unlimited Ultimate and Unlimited Plus: $10 per line per month discount
  • Unlimited Welcome: $5 per line per month discount 

  Welcome Offer

  New customers who sign up for a new Unlimited and new Fios Gigabit Connection plan within 30 days of each other receive a combined discount of $40 per month

I have a unified Verizon ID, I have the Verizon mobile app installed and could see both of my accounts (mobile and home) ... not sure, what else I could do to get the $40/month mobile + home discount (I have 4 lines)?

Any advice would be appreciated!

[kh_jenn]

Hi V3R1, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.