Home and Mobile Discount is missing !

I have had Fios for many years.  I added mobile in November.  Four bills have come out and I still have not gotten the mobile plus home discount even though I am enrolled.  When I log in to my Fios account, the account details show the discount but it is not being applied to my bill.  Please help!

Re: Home and Mobile Discount is missing !
Moderator Emeritus

Hi robertbw1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.