Mobile + Home Discount Issue
Enthusiast - Level 1

So I realized it is impossible to sign up for the Mobile + Home discount online. I called Verizon to ask them if I was eligible and how to sign up. It took them around 15 - 20 min to figure out if I was eligible. 

They said I was and that I would receive a text within 10 min to sign up. I confirmed the text was being sent to my number as well. Fast forward 30 days later, still no text. When I contact them, they tell me they are unable to send another one…. Someone please help

1 Reply
Moderator Emeritus

Hi robokid67,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.