Hello, jenine868, I'm sorry to hear you're running into an issue with your discount being removed! Have you made any changes to your wireless or Fios account? Did you sign up for wireless or Fios service first?
-Lauren
I signed up for Fios first and ever since I got the mobile add on, it has been nothing but problems with y’all! I have also noticed many other Verizon customers have similar complaints about tickets being created for the issue that went months with no resolve! I was given a ticket number ***** and have noticed no change to my next bill, I have also not made any changes to my accounts! Why did you take away my mobile + home discount when I have mobile + home????
We don't want you to have any issues with the Mobile + Home discount and are here to help resolve this concern. As far as your accounts, do you have your mobile and Fios accounts linked via My Verizon? With regard to the ticket mentioned in your last message, was that submitted by our Fios team?
-Lauren
My accounts have been linked ever since I bundled them and I have been getting the discount for months now. This morning at 4 am, I got an email from you guys stating that the discount had been removed with zero explanation, I called you guys promptly at 8 am when you opened and spoke to a phone rep who spoke with someone in wireless who gave me the ticket number and promised me that the discount would be applied but I have seen no changes to my next bill and in my experience and many others, you have to contact Verizon at least 50 times and repeat the story each time before anyone can figure out a solution, it’s ridiculous!!!!
We don't want you to have to reach out multiple times for the same issue and we absolutely want to make sure your discount is added back. Thank you for reaching out right away so we could submit the ticket and our Fios team will be able to give you updates on that ticket. We do want to make sure this is resolved for you and provide help in any way we can as the ticket is worked. Just to make sure we have covered our bases in the meantime, were you able to check your My Verizon account to see if you are able to add the discount back by chance? This can be found in Bill>Savings Details & New Offers>More Ways to Save>Learn More (in the Mobile + Home tile).
-Lauren
I cannot add the discount myself which is why I contacted you guys this morning! It gives me an error message that says to contact customer service!
was it fixed? same issue with me so frustrating, I was on the phone for 2 hours and nothing I gave up, I need to get this resolved.
As of right now, it still has NOT been fixed. They did send me a text message saying that it was a system error and that it should be rectified, but my bill is still showing it without the discount and it’s extremely annoying. I would recommend to just keep calling them and make sure that they give you a ticket number so you can follow up with them. It’s ridiculous, I know.
We're still working on the issue with the Mobile+Home Rewards. It should be fixed soon. ~Peter
As of today June 13 it still is not fixed!!!!
Hey there, jenine868, I just wanted to let you know that we have more information about your Mobile + Home discount. We've just received word that we've identified an issue with the discount being removed in error. We are working on resolving this for you and there is no additional action that you need to take. Again, thank you for letting us know what happened and I apologize for the inconvenience.
-Lauren
When is this going to be resolved? I have the same issue. This is nonsense. Now I have a bill that’s going to auto pay without it being fixed. How do you send a text message saying it was removed in error and will be resolved and not fix it?
Hi, I've this same problem. Received email yesterday about some change having been made to one of my accounts (Mobile or Fios) and it may have affected my discounts. Checked my next billing estimate and it has the Mobile + Home discount removed. I've had the discount for a year or so and have made no changes to either service except going to Welcome phone plan in the Fall of last year. Paperwork and billing still had the discount being applied. My mobile and Fios are linked under one ID. Trying to re-enroll in the discount gives an error message to call support. That approach does not seem very effective from all the posts I've seen.
I have the same issue and have a scheduled autopay end of this month. The home+mobile discount still not added back, it's worth $20. If the discount doesn't reflect by the time autopay is deducted, Verizon needs to give us credit back.
I'm having the same issue and still not fixed as of today. Why is it so hard for them to fix this? I have an upcoming autopay end of this month and I have four lines so I get $20 home+mobile discount monthly. We should get credit it it's not fixed by the time autopay is deducted.
We definitely want to make sure that all your concerns are clarified. We sent a Private Message to assist you. ~Geo
Having the same issue. When I was able to talk to a human in chat they kept sending me between Fios and mobile representatives and nobody could help me.
my mobile + home $10 discount and a separate $25 loyalty discount were both removed and then I was alerted that this was “in error” and would be reapplied.
Got my bill a few days ago, and alas none of the discounts were reapplied, and my bill went up $35. FIX THIS!
Thank you for reaching out to us on this platform. In order to process your discount for both services, please contact Fios at: 1-800-837-4966 from Monday-Friday 7am-7pm PT, they will be able to further assist. You can also chat with Fios on the link below:
https://www.verizon.com/support/residential/contact-us/contactuslanding.htm
~Maria
MY MOBILE PLUS HOME DISCOUNT HAS STILL NOT BEEN APPLIED AND MY BILL IS DUE!!!!!!!! I WILL BE SWITCHING NETWORKS AND POSTING ANOUT THIS EVERYWHERE!
We are definitely sad to see you are considering leaving us. It's our priority that you are properly informed about the status of your expected discount especially because some discounts can take 1-2 billing cycles to be applied on your account. We send a Private Message to further assist you. ~Geo
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