Hi, I requested a Wi-Fi extender back in July, and when I did that I got a message saying I was unenrolled from home and Mobile. The tech on the phone with me reassured me. I would be able to re-enroll.
I am not able. I follow the link, get told to call customer service, and get bounced between Fios and Mobile. Same with chat. I have spent a cumulative 4 hours (2 with chat today) with no outcome other than a one time $10 credit.
itโs absurd that a mistake on their end is costing me this much time and money.
Has anyone found a solution? My husband says at this point it would be quicker to switch to Comcast and with four hours sunk into the issue I am beginning to think heโs right. But donโt want to spend even MORE time dealing with mobile and wifi, because time is valuable
We are very sorry to learn about the issues you're having with your discount. Did you ever de-enroll from the program? Do you still have your Verizon mobile and FiOS Home linked?
~Ivone
They are linked, and I never unenrolled. I requested a wifi extender, and during that transaction I got a text saying I was unenrolled.
Thank you for clearing that up. We want to take a closer look and make sure you're getting your discount. Please be on the lookout for a Private Message so we can better help.
~Jesse
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