Mobile + home discount
UnhappyCustomer17

I have a letter/add from Verizon saying Fios customers can get Unlimited Welcome phone plan for 30$ after discounts related to Mobile + Home, auto pay, bring your own phone, paperless billing etc.

I went to the store to make sure the offer is actually real and agent in the store confirmed and even signed me up saying my monthly bill will be 25$ + taxes.

2 weeks in the game, i got a bill of 109$

Called customer case 3 times, they denied the discount saying its for 4 lines ( which is not clearly stated in the add ).

Someone from customer care said this discount will be applied to Fios bill, which is again not mentioned anywhere.

I went back to the same store to ask, surprise !! they also denied the discount..

Store agent ended up calling customer care, and they again played the same reasons again and again.

Haha..

I casually said, "Looks like i am being fooled here".. Surprise !! Response from store agent was "hmm".

I still have the add with me, i asked my friend to read the add cross check if i misread anything, he also felt the same.

looking for suggestions if there any anything i can do here or just pretend victim.

I was loyal Fios customer for years, did not expect this from Verizon.

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kh-gary
Moderator Emeritus

Hi UnhappyCustomer17,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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