No assistance

[Megan702702]

• I'm hoping to find assistance from Verizon from someone that can view my router admin logs not just the devices that are connected with the actual logs I recently had an issue where I was receiving messages in my admin logs about a possible DNS rebind attack I called Verizon was transferred a bunch of times finally reached someone who identifies himself as tech support only to be told that is out of the area of expertise they actually didn't even know what DNS rebind attack was they had to Google it after hearing that I was transferred to the supervisor who recited the same information and also added that I should possibly contact the manufacturer of my router for assistance why would I do that I pay my bill to Verizon it's their equipment it's their support is there any department of Verizon that can actually view my router logs any assistance with this would be greatly appreciated

[Mfaiz]

Hi @Megan702702,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.