"I had a very frustrating experience yesterday, spending six hours talking to at least five different chat agents, yet my issue remains unresolved. I waited a lot, but nothing got accomplished.
In short, our home internet (Fios) had issues less than a week after being installed by a technician. When I reached out to a chat agent, she instructed me to activate the router. However, each time I attempted to do so, I was prompted to create a new account, even though I already have one. I reported this issue, but the agent was not helpful. So, I just created a new account for the Fios service.
The real problem arose when I tried to get the Mobile + Home level 3 discount. My Verizon phone services are under one account, and the Fios home internet is under a different email account as a result of the activation issue earlier. Although a chat agent confirmed that my phone number is linked to the Fios home internet, she was unable to assist beyond sending me the same link for the Mobile + Home discount over and over.
I mentioned that having two accounts might be preventing me from accessing the discount, but I was repeatedly referred from one agent to another.
Please, I need someone to help me resolve this.
Hi cjcriminology1, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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