I called to sign up for Verizon Mobile and Wifi and was told my wife qualified to get the nurse discount because she is a registered nurse. I was told it was simple and easy. I followed the instructions to go through ID.ME, added her to my account and the discount didn't show last month. I even received an approval notification. Multiple calls and hours spent on the phone and it still doesn't show on the bill this month. I am about to cancel if Verizon can't add the discount to the bill and credit me for last month. I am tired of dealing with all the hoops, I just want to pay what I was told I would pay.
Hi @Nathan76
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
