I was told I was eligible for the military discount but once it was applied, my loyalty discount was taken which caused a 20 dollar increase in my bill. It was never stated that my loyalty discount would be taken away and the supposed supervisor named Jason I spoke with claims there was nothing he could do as he did not want to mess up my bill. Why would verizon think anyone would want a higher bill compared to what they were previously paying, especially in this economy. Iโve been a customer for 16 years and will be switching services!
Yes, this happened to me as well. As a single mom I decided to go back to school and applied for the student discount, not realizing my loyalty discount would be removed. So although my intent was to save money, I now pay even more on my monthly bill. I keep chatting with representatives at every billing cycle and no one is able to fix the issue. Iโm still a loyal customer just no longer getting the loyalty discount.
RTurn14, we understand wanting to receive the best value for your money. Not all discounts are compatible, and based on the information you've shared, it sounds like the loyalty discount you were receiving could not be combined with another discount. We'd be happy to review your account to double-check. We'll be sending a Private Message to best assist.
~Izzy
Start a new topic or ask questions in the open forum.
