Can anyone help here? I was sent a renewal/confirm military discount in which I filled out. Was at the local store today looking at new phone and to sign up for Fios. customer service employee helping me out said my 40$ discount was no longer listed / dropped for next bill. He could not figure it out since I have been a customer for 18+ years and have the military discount for at least 10. He suggested just filling out a new application but then I would lose my current discount of 40$. Suggested to call. I called customer service and he was not able to help me out. I did ask him to put me in contact with supervisor or someone from leadership team but said it would take a few days. Does anyone know who I can contact?
We're sorry to read that you've been having issues with your discount, we'll be glad to help out. In this case, we would recommend applying for the discount once again, as renewing your discount will not remove it from the account. You can do so from the following link: https://www.verizon.com/military/ Let us know if you have other questions.
~Freddy
Thanks for your quick response Freddy but I have already filled out the renewal of my military discount on ID.me twice now stating that it went through. I have been on chat box a few more times with not much help bc they asked me to fill it out again. Just received my new bill which has gone up 41$+ when the last person assured me it would be fixed. I have asked for someone to call me and I am still waiting. Any ideas who I can contact to fix this billing issue before next payment? Thanks
Thanks for your Military Service! Verizon salutes you. We are truly sorry to see you in this Military Discount dilemma. Verizon is here to help.
Form more details on our Military Discount program, check out our FAQs: https://www.verizon.com/support/military-veterans-faqs/.
We sent you a Private Note. Please review at your earliest convenience.
~Gilbert
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