I purchased an unlocked Razr 5G and added it to my Verizon account. When doing so I spoke with a Verizon rep about 5G connectivity, and they said I would need a new sim card to have the 5G network work on my Razr. I installed the SIM card and have been using the device for a few months, but the 5G network is not connecting. I have another Verizon phone that is connecting to both 5G networks (UWB and sub 6 ghz), so I know it is live in my area. And I have the Get More Unlimited plan. How do I get my unlocked Razr 5G to connect to Verizon's sub 6 ghz 5G network?
Hello @GD0405, any response to my question? Thank you!
Hello, @GD0405, I am still waiting for an update (or any recognition) of this question. Thank you.
Hello, @verizon, I am still waiting for an update (or any recognition) of this question. Thank you.
@GD0405, it has been multiple weeks since I first asked for assistance, and there has been zero response. Please help.
Many others have reported problem with 5g and don't recall any real response or help from Verizon
This is frustrating. I have been waiting a month for a response from @GD0405. The lack of response to a long-time customer is concerning.
@GD0405 I am still awaiting a response on this question. Please advise how to get Verizon 5G activated on my unlocked Razr 5G. Thank you.
@GD0405 Can you please respond to this question? I am paying for an unlimited 5G enabled phone plan, and have an unlocked 5G capable phone, but am unable to get 5G on the device. When will Verizon's sub 6gHZ 5G service be enabled on the Razr 5G?
@GD0405 I am still awaiting a response on this question. Please advise how to get Verizon 5G activated on my unlocked Razr 5G. Thank you.
You might have better luck contacting them on twitter for help.
Are there @GD0405 community moderators or employees who handle these types of questions? My preference is to reach out through the Verizon forums.
Hello @GD0405 I still have not received any response or information about my unlocked Razr 5G being able to access the sub-6 5G network. Can you please provide information on how to do so, or when I will be able to do so?
If they haven't answered here orsee on social media think you are out of luck getting a response.
If you are correct, that is unfortunate, but I will still keep attempting to receive a response.
@verizon I still have not received any response or information about my unlocked Razr 5G being able to access the sub-6 5G network. Can you please provide information on how to do so, or when I will be able to do so?
Are they not even answering you on social media?
Hello @GD0405 it has been over six months since I first posted my question regarding 5G connectivity for my unlocked Razr 5G. Can you please provide a response?
Hi @GD0405 - still no response. Please have the courtesy of letting me know the answer to my question.
The reason you are hearing nothing here is because Verizon does not support this unlocked phone in 5G. I purchased one, and spent an hour at the Verizon store attempting to get it set up. (I have a number of Verizon devices, 3 of which are on the 5G network).
Finally the guy said it would work on 4G LTE but not 5G. So solly, Cholly! That's the end of their support.
Since this appears to be the case, I am betting Verizon doesn't want to own up to whatever failure they have. Obviously they want you to pay then a Grand for the phone rather than have you spend less elsewhere.
Welcome to Verizon. Can you hear me now?
Thank you for sharing.
@GD0405 it would be great to get an official response from you on this. I am paying for 5G service but am unable to get it on my unlocked 5G phone. Please help remedy this issue.
You didn't spend a thousand dollars at Verizon for the phone, they don't sell it. They don't sell the 5g because it won't run 5g on their network. Google it
Start a new topic or ask questions in the open forum.
