5G Internet Gateway Keeps Disconnecting
nvorias1206
Enthusiast - Level 1

Ever since my 5G Internet Gateway auto-updated it's firmware to version 5.33.117.1, my internet connection keeps dropping anywhere between every 5 minutes to every couple of hours. I've factory reset the device a few times and even switched modes to Bridge Mode and connected it to a separate router for my home network. The problem still persists.

Anyone using 5G Home Internet run into this issue after the firmware update on 2/11?

64 Replies
illinoisvzw
Enthusiast - Level 3

@vman10809 here's hoping!  My free period runs out in a couple of weeks, so that's when I really have to make a decision.  Thanks

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vman10809
Enthusiast - Level 3

@Loki86   The highest download speed I have seen is 300mps with a speed test to the gateway, however more normal is in the 250-275mbps range which is still better than my Spectrum albeit not leaps and bounds, but as a price factor, more than enough. To my wifi devices, I have seen pretty consistent in the 150-200+mbps range but its normal to literally drop to half sometimes less than, of your wan speed when using wifi over a home lan network in my experience. Most everything I use is connected ethernet via a couple switches connected directly to the Verizon gateway however, which for the most part works fine when it works. I can run multiple streams of 4k, HD, etc with no buffering at all while still downloading, gaming, etc. I may if if the service becomes stable, try running with my existing router in DMZ and using the cube as more of a modem. Ideally I hope they add the option to put the cube in bridge mode like the window units have.  Right now the only thing connected to the Verizon gateway is my main PC via wifi so I can keep track of the drop occurrences as that's what I'm usually using for productivity when home. 

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