Asurion

[MELKRA26]

After more than 10 years as a Verizon customer I am leaving because of their association with the fraudulent company ASURION. I and multiple other Verizon customers have been fraudulently billed wireless Insurance fees (which I don't have) by this company. When I called Verizon the customer service agent assured me that this was the first she heard of it and they had nothing to do with this company. But when I checked Verizon own web site they advertise wireless insurance provided buy,you guest it, ASURION!! Also on their commuity forums there is multiple posts buy other customers complaining about fraudulent charges from this company, which Verizon has now locked so no additional posts can be added. check your credit card bills and bank statments for fraudulent charges from this company and don't believe Verizon customer service when they say this is the first they have heard of it! Check the web, there are numerous threads. About fraud from ASURION and there association with Verizon. Although Verizon will tell you all the other wireless providers use ASURION for their insurance there is no fraud being reported from them.

[pherson]

Why do you think it's fraudulent? When you get it you get your policy in the mail and the charges are on your bill.

[MELKRA26]

Because I never ask for or purchased this insurance.

[Ann154]

Why are you not reviewing your bills and calling to have the insurance removed from the lines as soon as you discover the charges?

[pherson]

you get a welcome package with your polIcy. If you didn't want you could have canceled then altho id pity if you had a claim with no coverage

[CHAOS9602]

April 2017 -- bought new phone, so bill was higher.  When asked if I wanted insurance, I said no.

March 2018 -- bill increased by $2.00.  I thoroughly scrutinized the charges on my bill and discovered that I have been charged for insurance for the last 11 months.

I contacted customer service and received a credit for the monthly Insurance charges that I never requested.

Discussed Insurance charges with my best friend, also a Verizon customer, and he has been billed for insurance for years, but does not remember if he wanted insurance or not.

Discussed Insurance charges with my boyfriend, also a Verizon customer.  He bought a new phone September 2017 and distinctly said no insurance.  He received a $2 increase on his invoice last month and he is going to scrutinize his bill to see if he's been charged for insurance that he distinctly said no to.

CONCLUSION:. If you say no to insurance, check your next invoice to make sure that there is not an Asurion Total Mobile Protection charge... because there probably is!

[boringusername]

CHAOS9602 wrote:

April 2017 -- bought new phone, so bill was higher. When asked if I wanted insurance, I said no.

March 2018 -- bill increased by $2.00. I thoroughly scrutinized the charges on my bill and discovered that I have been charged for insurance for the last 11 months.

I contacted customer service and received a credit for the monthly Insurance charges that I never requested.

Discussed Insurance charges with my best friend, also a Verizon customer, and he has been billed for insurance for years, but does not remember if he wanted insurance or not.

Discussed Insurance charges with my boyfriend, also a Verizon customer. He bought a new phone September 2017 and distinctly said no insurance. He received a $2 increase on his invoice last month and he is going to scrutinize his bill to see if he's been charged for insurance that he distinctly said no to.

CONCLUSION:. If you say no to insurance, check your next invoice to make sure that there is not an Asurion Total Mobile Protection charge... because there probably is!

So you didn't bother to look at your bill for nearly a YEAR? Buy online you won't run into these issues. And you probably went to an "Authorized retailer" or a "Premium retailer" not an actual Verizon store. Avoid those. Also READ your bill every month. Geesh.

[mama23dogs]

Asurion provides mobile insurance through all carriers.  If you're miffed with Verizon for adding insurance, that's appropriate.  But leaving to get away from Asurion isn't possible.  Some people insist on insurance.  Some insist not (I'm in the second group). But either way it's our responsibility to check our bills and make sure they are correct. 

[sprmankalel · Accepted solution]

MELKRA26 wrote:

check your credit card bills and bank statments for fraudulent charges from this company

Is nobody else concerned about this statement?

Asurion does NOT bill your credit card, debit card or bank account for monthly premiums. Asurion is billed to your Verizon Wireless bill and you pay it from there.

However, premium retailers not only sell Asurion but they also sell other options and those other options are usually billed to a separate payment such as your credit card or debit card.

[jgilliatt]

I just checked one of my credit cards online, and found that Asurion has charged me $199 twice in the last month. None of our phones have had an issue, and no claims have been filed on any of them. I am on the phone right now to get to the bottom of:

1. Why they are charging my credit card for anything.

2. How they got my credit card information.

[jgilliatt]

Follow-up information: The Verizon support person connected me with a representative from Asurion. Their rep was able to tell me that two different individuals, from two different states, had used my credit card to pay the deductible for their phone claims. Neither of these individuals was on my account. She stated that my credit card had been compromised, and that I needed to call the credit card company and dispute the charges and get new cards. While this sound believable on the face of it, I find it difficult to believe, because the only activity on the card in the last four months was these two fraudulent charges, the last of which was made on May 21. The card hasn't been used for anything since. I would assume that if the card had truly been compromised, it would have been maxed out by now. Regardless, I will call the credit card company and get it addressed.

[sprmankalel]

The compromise of the credit card sounds more feasible.

Just because you haven't personally used the card in 4 moths doesn't mean it wasn't compromised. It is very often that a card being compromised isn't used for months after the information is stolen.

[vzw_customer_support]

jgilliatt- we are sorry to hear about the charges on your card. We would like to look into this further. Are we able to send you a Private Message to continue?

YeseniaV_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[reglob]

Asurion is a total scam.  I filed a claim to have my screen repaired and they told me that since I can't unlock the phone (because the screen is cracked) that I require a complete replacement .. and my deductible to exercise the replacement is $199. What? I didn't even know I had a deductible! I thought I got screen repairs or replacement for the $15 / month I've spent over the last 18 months!  If I had known I was going to have fork out that much money I would have just saved the money myself. At this point they are refusing to allow a screen replacement - insisting that I have to pay them the $199 - and nobody has even so much as taken a glimpse of my phone to make a proper assessment!  Total total scam.  The proper approach would be to at least have it evaluated - even attempt to replace the screen.  They have service centers that do these screen replacements.  The fact that there isn't even a consideration for this clearly indicates that they are just trying to extort the most money they can.  They will then take my phone with the cracked screen, replace it and put the phone into the refurbished phone stock.  I feel completely taken advantage of.