Bill

[Cody10191]

Hi when I created my account at Verizon store I got offers and traded in old phone and said that that credit would go to my bill and for first two months would only be about ten dollars and after would be 30 which is what it is on my.plan now when I go to my bill it says 113 due in August I want to know why its that much.

[Snn5]

Credits for promos can take 2-3 cycles before showing up.  Which promo was this?  What were the details?

[Cody10191]

It still should not be 113 because my bill is only 30$

[Snn5]

You'll need to break down the initial purchase and what plan you have.  Which phone and promotion did you receive?  Was there a gift card and credit or just a credit?  Give us a line by line item breakdown.  I just don't see a $30 plan anywhere for Verizon.

[Cody10191]

Unlimited talk text 1gb data on edge program and I have the droid turbo

with a bitnover 200 in trade in credit

[Snn5]

So if you are on the More Everything plan then your access line charge is $40-$15 since you are on Edge and get a discount, then your data is $30.  So your monthly bill should be pre-tax and add-ons...$55.

The trade in credit will apply to the account once the old phone is returned, received, and evaluated.  That can take 2-3 billing cycles to appear on your account.  You also had to pay tax on the Turbo at purchase time.  So $55 + tax + ~$60 phone tax is about about right.

[Cody10191]

So why am I seeing a bill for 113 dollars

[mama23dogs]

Look at your bill details, it might be data overage.

[Cody10191]

It's not I haven't used even half my data yet

[mama23dogs]

SO what does your bill details say?   Your detail list every line item.

[Cody10191]

Monthly Charges Important

Monthly access charges for new accounts or existing accounts with recent

plan changes may reflect a prorated (partial) month's access in addition to

charges for your next month of service. Your next month's bill should be

closer to what you were expecting provided there are no changes to your

account. For more information, Go to Charges by Line

<https://ebillpay.verizonwireless.com/vzw/accountholder/mybill/BillViewLine.action>

.

<https://ebillpay.verizonwireless.com/vzw/accountholder/mybill/BillingSummary.action#>

$56.83Equipment Charges

<https://ebillpay.verizonwireless.com/vzw/accountholder/mybill/BillViewLine.action?fromBillSummary=true>

Includes equipment related charges that were billed

to the account at the time of purchase. Equipment includes devices, phones,

and accessories.

$10.56Verizon Wireless' Surcharges and Other Charges & Credits

Verizon Wireless Surcharges - Includes charges to recover or help defray

costs of taxes and of governmental charges and fees imposed on us by the

government. Other Charges and Credits - includes charges for products and

services, and credits owing. More Information

<https://ebillpay.verizonwireless.com/vzw/accountholder/mybill/BillingSummary.action#>

<https://ebillpay.verizonwireless.com/vzw/accountholder/mybill/BillingSummary.action#>

$44.83Taxes, Governmental Surcharges & Fees

Includes sales, excise and other taxes and governmental surcharges and fees

that we are required by law to bill customers. More Information

<https://ebillpay.verizonwireless.com/vzw/accountholder/mybill/BillingSummary.action#>

<https://ebillpay.verizonwireless.com/vzw/accountholder/mybill/BillingSummary.action#>

$1.31

[Snn5]

Cody10191 wrote:

$56.83Equipment Charges

$10.56Verizon Wireless' Surcharges and Other Charges & Credits

$44.83Taxes, Governmental Surcharges & Fees

$1.31

$113.53....Yes that is the correct total, please refer to reply #5.

[Cody10191]

Still not getting anywhere

[Snn5]

I don't know how to explain the math to you.

You have a line access charge and a data charge. 

You have taxes.

You paid taxes on the full cost of the Turbo, you billed to the account.

Your monthly bill is $25 line and $30 data, plus tax.

This page will help explain the plan you signed up for, but didn't pay attention to:

More Everything Plan - Verizon Wireless

[Cody10191]

I u derstand my bill is supposed to be 56 but I'm not getting charged 56

I'm getting charged twice that

[Snn5]

Is this your first bill?

[Cody10191]

Yes

[Snn5]

That's why the bill is higher....you had MORE taxes on the phone and equipment.  It's in the billing details you just posted.

[Cody10191]

So then why was I told by a Verizon wireless employee that my Billy would

be a lot less starting in August

[mama23dogs]

You are seeing one time charges.

the first bill includes, activation fees, tax on the device (sales tax on full retail value per your state law) a prorated first month and a full month ahead.

first bill is always double.

[Cody10191]

Okay thank you but now I want to know why the Verizon wireless employee

failed to mention this and told me differently