Not sure where to even begin, but over the past few months we have noticed horrible cell service when we're in our home. Like, one bar/frequently dropped calls level bad. I've read the "it must be something to do with your house/construction in your area" explanation but nothing has changed with our home and there's been no visible construction. We have two phones on Verizon and one phone on another network (a work phone), and the two Verizon phones are almost totally useless in our house. With working from home, this is starting to become a real nightmare. Wondering if anyone has gotten any real support on this issue!~
Like others I have reported this for many months same excuses no I don't have a sudden forest growing or new building for over 20 years I might add among there other script reasons given tickets just get ignored and according to one executive relations person on another matter this is in there "accepted range" i.e 1 bar etc so seems that along as you get some life in phone it's not there problem which I find unacceptable I guess there most reliable network claim mean that 1 bar of service
This has been so frustrating! I only find out I've missed calls when I get a voicemail notification ~20 minutes later. I have to stand right next to the front door to get any kind of a signal--and going upstairs doesn't make a difference! Just wish they seemed more concerned with customer service. (Not to go on a tangent but my most recent mistake was upgrading a phone--after 3 hours of text and phone support finally got the phone and now waiting for them to send the trade-in kit which they didn't have. Even their support people don't seem to have the tools/information/authority they need to fix anything).
I've been with Verizon for years and don't want to go through the hassle of switching but at this point seems like it may be the better option! Thanks for responding, @9wood . It's good to know I'm not alone in this frustration.
9wood,
We can relate to the need for service you can rely on, and we pride ourselves on our network. Which services are affected? Is the concern indoors or outdoors?
KatiM_VZW
@vzw_customer_support I been reported my problem for months and yo you on here also and getting no help at all just same excuses and seems blame is on me for some reason when you failed to fix or address the problem
Nobody here wants to see you switch. I know how much we rely on these devices for mobile communication. You state having read about potential culprits behind the service dip. To better come to a conclusion, I'd like to know a bit more. What is the make and model of the device(s). If Wi-Fi is used at home, then is Wi-Fi calling being used?
I’m on an iPhone 12 now. Was previously on an 8. Experiencing same problem.
I’ve had to switch to using WiFi calling because the cell service has been so horrible it was impacting my work. Also tried switching to LTE but saw no improvement on the 12.
Genuinely interested in what next steps will be and appreciate the response.
@buffalex not sure what the fix is as I'm being told that I have to use a network extender and wifi when I'm a mile from one if there towers seems odd and also why should customer pay for wifi use to have cellular service guess we have wifi phones? Makes no sense to me
Those details are appreciated, Buffalex. Are other services affected (text messages/data)? How far do you have to go before your service improves? Does the problem persist when placing a Wi-Fi Call, as well?
KiaH_VZW
My phone works great outside my house, especially in my car. I always have a problem when I'm inside a building, including my work office 22 miles away. I don't receive all my text messages, and I know this because I'm in a family group text and I'll see replies but never see the original text.
wi-Fi calling at my house, same issue.
As a valued customer, your service and device concerns are our concerns too and we're here to help you in any way we can. How long have you been experiencing service issues? Have there been any recent changes with your phone? (e.g., software update, new apps downloaded, etc.) - RobertC_VZW
EXACT same issue.
my sons have T-mobile, I have Verizon. All iPhone 11's
It's impacting my job too. Every call goes in and out and I can only hear half of the conversation, same for them on my their end.
I've taken in the phone and they've given me a new Sim card. I've switched on an off Wi-Fi calling. Nothing works.
it's sad because I purposely paid extra for me to be on my own plan because I thought Verizon was better service than T-Mobile and I used to travel pre-Covid, but service in my house is nonexistent.
I have no choice but to switch.
Elizabeth9804, we are here to help! Have you already tried resetting your network settings? If you walk outside of your house, does your contention improve when you get out of the building?
-ScottD_VZW
I have had the same issue. I have been with Verizon for 20 years and has been great untill the last few years where they have steadily declined in cell signal. I am usually down to 1 or 2 bars unless I am in a heavily populated area with businesses or city area. I have been trying to use my phone to stream at multiple sportsplex and parks but the connectivity always cuts out due to poor cell reception. A fellow parent allows me to use there phone that is on T-Mobile and is on full bars cell signal and has no issues live streaming the games. This is at multiple locations like College Station, TX / Lake Havasu, AZ / Las Vegas, NV / Chula Vista, CA. I have stuck with them in hopes they would eventually update their cell towers or range but I may be forced to swap providers.
As a long-time and valued customer of 20+ years, your service concerns are our concerns too and we're here to help. I'd feel the same way too if I were experiencing issues with my service. We'll do everything we can to get this resolved. We've noted your reference about experiencing service issues in multiple areas (e.g., College Station, TX, Lake Havasu, AZ, Las Vegas, NV, and Chula Vista, CA) Let's work together to resolve this. Are you experiencing service issues while indoors, outdoors, or both? Have there been any recent changes with your device? (e.g., software update, new apps downloaded, recent SIM Card change, etc.) What's the make/model of your phone? -
RobertC_VZW
I am a long time Verizon customer thinking about changing providers. Verizon service has declined in my area (90019). I have an extender indoors which has improved indoor reception. The service issue is OUTDOORS: dropped calls, unable to initiate calls (occurring in a 2 to 3 block radius of my home).
No new apps downloaded, SIM card recently changed (at the recommendation of Verizon), IOS updated and current) Phone: iphone 12 pro max.
I had an emergency situation while walking two blocks from my home. I could not call someone to come and help me. Important business/medical calls have been dropped. This has been going on for a few months now with unfortunate consequences and, to date, Verizon support has lacking.
In fact, Verizon technical support just told me today to change providers!!! Is this how your support team is trained to handle these issues? Very frustrating.
We value your long-time loyalty and definitely don't want to lose you. Send us a Private Message so we can access your account and further assist.
-John
Same here, I just upgraded to the s21+ and I had better signal with my old phone. Places I've always had signal now I've got nothing.
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