A few weeks back I called Verizon after having a couple months of very slow 4G speeds. I started "troubleshooting" myself by running the Speedtest.net app. Anyway, I was sent a new SIM card (that did nothing to help) but thought I'd humor Verizon by letting them send me a new one. EVERY day I can use my phone between the hours of about 11pm and 7am and I will receive download speeds of 5-15 Mbps. Between about 7am and 11pm the speeds are horrifically slow. About 0.7 Mbps or worse. It's obvious network congestion on the towers I'm connected to near my home. I haven't called Verizon back, but after reading about the same issue from many other people on here I wonder if it's even worth my time to call them and play the game of denial on their part. It's funny, too, because I can drive 10 miles, connect to different towers, and have decent 4G speed. Then in 10 minutes drive back home and the speed is horrendous. Verizon, what do you recommend I do? I already had trouble tickets opened but was basically told there were no known issues in my area. My college educated brain tells me I have a correlation between time of day, download/upload speed, and obvious usage or lack of usage based on the times I'm receiving acceptable or unacceptable speeds.
same issues here in SF. Completly unusable.
While I'm glad you're getting our 4g LTE speeds for some of the day, we definitely want to find out what's causing those great speeds to disappear the rest of the time. i'll need to look closer at your tickets and your account to find out what's going on. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me back so you can send me a private message with your name and mobile number to get started.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport
please include me as well if possible.
Hi wootang12,
We certainly appreciate the details relating to your service. Having the best speeds is definitely important. Upon review of the area I do show that our engineers are aware of data speed issues in your location. We're currently investigating the issue and evaluating improvement locations for the data issues at hand, thanks!
MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT
Finally, an acknowledgement that there is a problem and that it is not me making this up or an issue with my phone. Thank you Matthew, it is appreciated (no sarcasm). Do you have any idea on timelines to fix this? I'm still within my 14 day return window and would prefer to have service that works. Unfortunately, as of now, LTE generally doesn't work at my home, office, or on most of the path between the two while I'm on the N Judah train. I would have to assume SF is one of your largest markets, it's not like I'm complaining from some random town in the middle of the country.
Hello Whootang12
I want you to have the best possible service! Indoor service and traveling on a train can be challenging. Let's review your area and see if we have a timeline. What zip code are you in? What device do you have? Do you only have these slow downs between peak times? For example: 7am-5pm.
Sincerely,
JoeL_VZW
Please follow us on twitter @vzwsupport
I live in 94122, work in 94105. I have an iPhone 5s. I experience the issues in 94122 at all hours, but I'm only in 94105 during business hours. The "peak" times you mentioned are pretty much the entire day (I'm usually only awake 7am -11pm). It's not only bad while on the train, but also while waiting for the train to arrive or while sitting on a train that isn't moving (the train is above ground). I've also experienced flaky behavior near 94129 last weekend (5 bars but no download possible).
Hi whootang12,
Thanks for this additional information. I check the zip codes and no reported issues have been reported besides the one you mentioned. Are you having these issues on the indoors or the outdoors? Also, bear in mind that trains can interfere with the signal and service can vary because of their metal structure inside and outside. Here's a suggestion you can try http://tiny.cc/zqpe4w.
Thanks,
EdW_VZW
Follow us on Twitter @VZWSupport
Dear Wireless Customer Support, as an example for the 94105 area code, please review my open (hopefully) ticket. As ticket numbers are usually removed by the moderator, please contact me directly.
Also, please review this unresolved thread: https://community.verizonwireless.com/message/984878#984878
Hi slamtilt,
Thanks for reaching out. I would love to review your ticket. I am following you, please follow me in return (bobbys_vzw). Can you DM me with your phone number and billing password. I am eager to assist.
Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport
I have tried reset network settings, resetting the entire phone, and even convinced Apple to swap out my brand new phone for another one because I was in complete denial that your LTE service could be this bad (your 3g service was/is awesome).
Also, I beg to differ about open tickets. I went to your Verizon store at 199 Pine Street in SF and was told quite simply that the service didn't work around the store and that they had a ticket open. It'd be great if you could call your own employees and confirm that I'm not making the poor service up.
I have the same problems between 8am and 4pm when I leave work. I am in zip code 28533.I chatted yesterday with a level 2 tech and we tried safe mode and that didn't help any. I would like to continue the testing and try and figure out what the problem is.
I have the EXACT same issue. I just moved into a new house a few weeks ago. I started noticing the 4G was only about 1-3 bars which is fine but sometimes the speed was so slow it was unbearable. I walked outside to check and yep, the same 1-3 bars. This weekend I clocked the speeds and what do you know. from about 11pm-9am it was 8-10Mbps. During the rest of the day I'm lucky if i get .5Mbps. Totally unacceptable. I can drive a few miles down the road and I'm back to 8-10Mbps. I come home and I'm back to .5Mbps. There is a Verizon wireless store a mile down the road. I will be checking out the coverage there next.
So Cripes did you get an answer?
Dont go through the whole lets check your phone mess that VZW tries to pull. THis is a network congestion issue that is being faced across the country. During peek hours or in areas that are highly populated you will have great signal yet no 4g transfer speeds. Ive had 0.01 down. it simply doesn't work. To make this worse, MMS is sent over data and wont go througheven when connected to wifi. VZW needs to fix this issue and fast.
We want to resolve your issues as quickly as possible dmnb03! Where are you located? What make and model device are you using? When did this start? Have we had the opportunity to investigate your concerns before?
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport
I'm in uptown charlotte like most/all of the other posts have stated. 28203 and surrounding. This is not an issue with my phone, I've had 4 phones in the past 2 months and they all have the issue. I have a moto x. This has been going on for a long time, simply look back through the forums at all of the complains and see people complain about it. Data services are basically useless even though there is adequate coverage. This is a congestion issue and Verizon needs to own up and do something about it. No wonder they are no longer the most reliable carrier.
Dmnb03,
Have we tried replacing the sim card in your phone? Sim cards are what connect you to the internet and may need to be replaced.
RobinD_VZW
VZW Support
Follow us on twitter @VZWSupport
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