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Connected or not connected that is the question

DDT
Newbie
‎06-30-2011 01:10 AM

 I have had 4g for two weeks now and nothing but problems.  When connecting through VZA Manager it will show connected but I have no internet.  DNS will resolve fine but unable to ping and of course connect to anything. Why show connected if its not getting out???

 

Sometime hitting disconnect and connecting back will fix the issue other times its a good 15 to 20 mins before connecting.  Once Im connecting It works great!  Great speed ping for what 10 15 mins before the hole process starts over.     I am wishing I researched a little more before upgrading the two unlimited 3g devices I had.  Very disappointed !!

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okapi2716
Newbie
‎07-02-2011 03:07 PM

My USB551L has the same problem. I have to sometimes try to connect 5-10 times before I am "really" connected. I spoke with Tier 2 support twice and the only additional information I received is that in order to force the USB551L to look only for 3G instead of 4G, you have to enter "Control D", and then the password "diagvzw". Then in service, change from global to LTE Only. This forces a search for 3G. Anyway, once I get connected in 4G, it is really great. Hopefully they will improve service as time goes on.

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Not applicable
In response to okapi2716
‎07-07-2011 12:20 AM

That’s strange that it takes you multiple times before you get connected.  Do you get any error messages when you are connecting multiple times?  How long has this been happening? Has it been like this since you got it or is it a new issue?  Please repost. Thank you.

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WeekendWarrior
Newbie
In response to
‎07-13-2011 05:35 PM
SammuelP wrote:

That’s strange that it takes you multiple times before you get connected.  Do you get any error messages when you are connecting multiple times?  How long has this been happening? Has it been like this since you got it or is it a new issue?  Please repost. Thank you.

I am not the OP, however, I am experiencing the same problem with my Novatel USB551L. VZAccess Manager shows connected, but it's not sending or receiving anything. I have to disconnect and reconnect several times before it will actually connect. Last time it took 40 minutes to connect. This has been happening since I have purchased it. FWIW, I am using Windows 7. Thanks for any help or advice you can give.

 

ETA: No errors when attempting to connect.

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bfmcvs1
Newbie
In response to WeekendWarrior
‎07-14-2011 12:18 PM
WeekendWarrior wrote:
SammuelP wrote:

That’s strange that it takes you multiple times before you get connected.  Do you get any error messages when you are connecting multiple times?  How long has this been happening? Has it been like this since you got it or is it a new issue?  Please repost. Thank you.

I am not the OP, however, I am experiencing the same problem with my Novatel USB551L. VZAccess Manager shows connected, but it's not sending or receiving anything. I have to disconnect and reconnect several times before it will actually connect. Last time it took 40 minutes to connect. This has been happening since I have purchased it. FWIW, I am using Windows 7. Thanks for any help or advice you can give.

 

ETA: No errors when attempting to connect.


Essentially the same issue here - It says its connected but no traffic is passing. I have 2 devices and both have the same behavior.

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Not applicable
In response to bfmcvs1
‎07-20-2011 11:20 PM

Sorry to hear you are still having this issue. What operating system is your computer?

 

Here are a few troubleshooting steps:

 

  • First go to Options>Activation on VZ Access Manager
  • Delete the connection and re-add manually 
  • Try creating a manual connection and see if you are able to connect that way. 
  • If still having issues connecting, try enabling NDIS mode. NDIS mode provides an always-on connection, so you don't need to use VZ Access Manager to connect. Keep in mind that while this setting is turned on, your device will automatically connect to the network when it is connected to your computer. 

 

I hope these steps resolve your issues. 

 

 

*Edit* Sorry, Activation option will not show for 4G devices. See my second post for how to manually add the connection.

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DDT
Newbie
In response to
‎07-21-2011 03:25 AM

I have windows 7 Enterprise

 

1st I do not see Activation under options.  Ive not seen that since we got the 4g card and i updated the VZ access manager

 

2nd   I tried to delete the connection but I still connect to the networks that do not work

 

3rd    OMG did creating the apn screw my card up after connecting it lasted about 15 secs and still grabbed the network that is not working for me.  When i went back to VZ manager 4g would drop and 3g would come up card would power off and started getting wmc604 error  .  

 

The APN setup added the (+CGDCONT: 5,"IP","vzwadmin","0.0.0.0",0,0)   and removed the

+CGDCONT: 1,"IPV6","vzwims","0:0:0:0:0:0:0:0",0,0  and some how the moble ip turned to off.   I was able to get the ipv6 added back but still have an extra . Im not sure how to remove the 5th.  Any ideas?

 

+CGDCONT: 1,"IPV6","vzwims","0:0:0:0:0:0:0:0",0,0
+CGDCONT: 2,"IPV4V6","vzwadmin","0.0.0.0",0,0
+CGDCONT: 3,"IPV4V6","vzwinternet","0.0.0.0",0,0
+CGDCONT: 4,"IPV4V6","vzwapp","0.0.0.0",0,0
+CGDCONT: 5,"IP","vzwadmin","0.0.0.0",0,0

 

4th The NDIS also grabbed the lower networks that are not working for me

 

Thanks for the Ideas.   I do have a ticket opened now and tier 2 support said they passed it on up the line.  This was opened on Monday they said to give it 48hrs when I checked today support said to give it Till Friday.  ticket# 4515000

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willzzz99
Contributor - Level 3
In response to DDT
‎07-21-2011 05:22 AM

Don't mess with the SIM card settings because the VZAccess app from the supplier automatically updates them.

 

They are running IMS (IP Multimedia Subsystem) on the 4G network and it auto updates them.

 

BTW can you log into www.vzw.com your account and see your card's phone number?

 

Did the person in the store EVEN ACTIVATE the SIM card in the stick!?

 

THE ONLY one your suppose to use is the #3 or the "VZWINTERNET" APN.

 

All the others are for specific app and netowrk management done by the VZAccess app (IP Multimedia Subsystem).

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willzzz99
Contributor - Level 3
In response to willzzz99
‎07-21-2011 05:23 AM

BTW the problem is maybe your far from the cell tower.

 

Drive right into the city center or park right next to a cell site.

 

And do the test again.

 

If you have full connectivity we just found the problem, you are in a "fringe" 4G signal area.

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DDT
Newbie
In response to willzzz99
‎07-21-2011 11:22 AM

I normally wouldnt mess with the SIM card but the steps provided for the manual connection

had me add "IP","inetgsm.vzw3g.com" to #1

 

 

manager.  I just went back and added the line so it would connect again now just stuck with that extra.  Is there a way to default it back?  I am still getting a random wmc104 error after all trying to do the manual setup.

 

Yes I do see the number under the account on both cards that im having this issue with.  The card connect each time its just when I get the lower ip range I do not have internet with the higher range all works fine.

 

I am less than half mile from the tower and can see it fine from the house.  A second tower is less than 2.   Now could it be that I am bouncing between the two towers each time I connect ??   That may be why I land on the two different network ranges.  I'll have to ask that when I get a call back.

 

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willzzz99
Contributor - Level 3
In response to DDT
‎07-21-2011 02:59 PM

Ugh. Someone should remove that article.

That GSM APN DUN manual connection HOW TO is for one of their global enterprise customers TO BE USED ONLY OUTSIDE OF THE USA!

 

That APN is not EVEN USED in the US.

 

The ONLY APN used in the US (4G LTE, based on GSM technology) is the "vzwinternet" APN used by devices for the 4G LTE internet network.

 

All the others are used for network management and should NEVER be touched by a end customer and they have no use either.

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willzzz99
Contributor - Level 3
In response to willzzz99
‎07-21-2011 03:00 PM

To RESET the SIM card settings to the DEFAULT because you messed WITH IT WITHOUT KNOWING HOW IT WORKS ON THE BACK_END is to shutdown your computer, remove the card, PHYSICALLY REMOVE THE SIM CARD OUT, WAIT 5 SECONDS, INSERT IT BACK IN AGAIN, and BOOT YOUR COMPUTER.

 

Now please STOP messing with it{please keep your posts courteous}

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DDT
Newbie
In response to willzzz99
‎07-21-2011 07:59 PM

Really??   All I did was follow the suggestions from MarquiaF_VZW .  Then wanted to clear it up.   I guess I should have said I tried teh reboot remove card.

 

so Now please Thank you

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Not applicable
In response to DDT
‎07-21-2011 09:54 PM

Sorry about that issue. I was trying to find a link on our website to give instructions for manually adding a connection, but can't seem to find one for Windows that isn't Global. These are the steps to manually add a connection.

 

Windows 7

  1. Close any open applications then ensure that the wireless device is inserted / connected to the computer.
  2. From the Windows 7 desktop, click Start> (Settings) > Control Panel> (Network and Internet) > Network and Sharing Center.
  3. Click Change adapter settings(located in the upper-left corner).
  4. Right-click the desired connection to remove then click Delete.
  5. Click Yesto confirm deletion.
  6. Click the Back icon(the arrow pointing left, located in the upper-left corner).
  7. From the Network and Sharing Center window, click Set up a new connection or network (located within the Change your networking settingssection).
  8. Select Connect to the Internet.
  9. Select Set up a dial-up connection then click Next.
  10. If presented, select the appropriate modem.
  11. Enter the following connection settings then click Connect:
    Note If desired to save the password, select (check) Remember this password.
    • Dial-up phone number: #777
    • User name: 10-digit mobile number@vzw3g.com
    • Password: vzw
    • Connection name: vzw
  12. If presented, select the desired location.
    • Home network
    • Work network
    • Public network
  13. Click Close.

 

 

 

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deloswilbur
Enthusiast - Level 3
In response to
‎07-23-2011 02:15 PM

Have you guys searched the forums?  This is literally the same problem that has existed since December.  The problem is that any packet larger than a ping gets lost in their network.  I think they have their mutlipathing screwed up and the routes are getting messed up, totally guessing there but there is definitely a network problem they can't fix and they don't seem to want to acknowledge it.  The problem exists with all devices so don't try changing, but if you are going to try changing do not listen to Todd {edited for privacy} (Verizon Representative) as he will lie to you and it will cost you money like he did with me.

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DDT
Newbie
In response to
‎07-15-2011 09:53 AM

This is still a on going issue.   Most of the time it only takes twice to connect to 4g and the times when it will not connect no matter how many times I can force it to 3g only connect then disconnect change back to 4g then it will work.   That is a sad way about just to connect to 4g.  The 3g will always connect. Signal shouldnt be an issue I am always at 3 to 4 bars.  

 

   I really dont have alot of time to open a support call and was hoping to find answers here.   I have seen others talking about the same issue on other forums.  Some one at verizon has to know what is going on.   Is this some sort of routing issue? It is just odd DNS will resolve but no internet connection.

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DDT
Newbie
In response to
‎07-18-2011 01:39 AM

I got to do some more testing around.  Of course each time I connect I get a differnet IP so I did ipconfig /all each time I conencted and got a list of what worked and what did not.  each time I am able to resolve DNS but something isnt getting back to me everytime here is a list of the gateways that worked and did not work.

 

  I have the entire config saved if needed but it does look to be a pattern of what worked and what did not.

 

 

Worked

10.172.25.130

10.175.108.113

10.179.25.90

10.178.72.153

 

did not work

10.128.232.57

10.128.247.102

10.129.0.81

10.129.12.113

 

 

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sweeper
Newbie
‎01-25-2012 03:37 PM

I have the same problem connecting 4G. When I get a connection that does not have any throughput, it is because I am getting an invalid IP address IE 169.254.whatever.whatever.  I will just keep disconnecting and reconnecting until I see an IP address like 10.186.179.45 and I will notice right away that I am getting throughput. The problem is somehere in the Verizon system that assigns IP address during the initialization phase of connecting to the network. Or something.

If any of you Verizon gurus are still reading this, let Uncle Sweeper know what you think is going on and what could be done to fix the issue.

😃

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