Crackling noise international connection

[ronaldruck]

1st attempt at calling is often crackly and static - to Canada
Is this something to with HD calling ?

S-22 ulta

[Yutzaclutz]

I have same issue with iPhone.  My aunt standing next to me having same issue with her iPhone also. It’s only in Canada on Roger bell or Telus.   Apple says it’s a Verizon problem. 

[vzw_customer_support]

Hello! We are concerned to learn that you are experiencing calling issues while traveling and would like to find the root cause of the issue. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.

~Maria

[Yutzaclutz]

Hi, I replied to your message.

[ronaldruck]

Still no resolution to this problem. I

Spoiler

its worse now with 100% guarantee that 1st or second call is useless and must hang up. I did not get a private mail as suggested. 

[Yutzaclutz]

yeah. I have been visiting CANADA for years and it happens every time. I travel internationally all over the world and this is the only country. It seems they don’t have any resolution. I was messaged by somebody from Verizon directly and there doesn’t seem to be any solution to this problem

[vzw_customer_support]

Hello, Yutzaclutz, I noticed we assisted you previously via Private Message. So we can continue, we will be sending another message there.

-Lauren

[Yutzaclutz]

Hi, still no resolution

[vzw_customer_support]

Your time is valuable, and we definitely want to clarify all your concerns. Could you please provide us with more details? ~Geo

[Yutzaclutz]

Hi, what details beyond all the details I provided around specific calls I made to specific numbers, same as the people around me and on what networks I was using at the time?  I provided the version of my iOS, and the Android phones that were use.  What else can I give you?  This is happening to the hundreds of people that complain about it online.  thanks

[ronaldruck]

The crackling on Canadian calls is still unresolved. At this point its so bad that I may be forced to use another carrier and I have been with Verizon for over 20 years. I will give it another few weeks then Im gone!

[Yutzaclutz]

Yes I have been testing ATT while in Canada this trip and it has no issues calling the same numbers.  Verizon said they would get in touch for the 9th time now and have not. I’m going to switch next month if I don’t get this resolved in 1 week. 

[Yutzaclutz]

yeah, same here... doesn't really matter because they want to help but are not actually able to.

[Yutzaclutz]

Private messages unfortunately will not solve the problem.  This is not a basic tech support issue.  It's listed on blogs all over the internet.  it's a major issue that Verizon is not addressing it.  I have talked to tier 3 support plenty of times, they have no answer and no plan to solve.

[Hbgolden]

I’ve been having the same problem for months.   Only calls to Canada from the US on Verizon.   If I’m in another country (last week I was in Mexico) calls to Canada were going through clearly.  
Has there been a resolution ?    

[vzw_customer_support]

We definitely want to make sure that all your calls have excellent quality. Please tell us, does this happen with a specific contact? When did this start?~Geo

[nickeroo]

This is ridiculous that this problem can't be solved. No one here has posted a solution. It is clearly an issue. I have the exact same issue. Verizon needs to seriously look into this as opposed to trying to troubleshoot with individuals.

[Yutzaclutz]

Yes.  I was promised 6 times now by tier 3 support to get a follow up and what I discovered is that they just closed the ticket each time.  I’ll be this is a major problem and they just don’t want to fix it. 

[vzw_customer_support]

We know how important it is to have your phone working correctly, and we are here to help. Is this happening with all calls or just international calls? Is this happening with a specific number or all international numbers?

~Freddy

[Yutzaclutz]

This happens when calling Canadian phone numbers from Canada or From the United States and happens on all numbers.

[vzw_customer_support]

Thanks for that information. We would like to take a closer look and will be reaching out via Private Message.

-Lauren