Dead zone in Norfolk/Chesapeake VA

BaPef
Newbie

Wasn't sure where to report a dead zone, but in Virginia there is a dead zone at the intersection of Berkley Avenue, Wilson Rd, 22nd St and Berkley avenue Extension. Additionally 4G LTE in the Hampton Roads area seems to be running at much slower speeds the last two weeks.

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vzw_customer_support
Customer Service Rep

Thanks for reaching out to us about that service issue BaPef. I can understand the frustration of having issues while you're driving in that area. What phone do you have? How is service at home, work, and other places your frequent?

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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BaPef
Newbie

I have a samsung Galaxy S4, at most other places I go have excellent signal strength, however most services such as streaming music service Pandora have been having buffering issues as of late( Last 3 months) even on lowest quality over 4G. The buffering/slow load times(indicating slow data speeds) seems to be getting more frequent in all data reliant services I use.

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vzw_customer_support
Customer Service Rep

We appreciate the extra information, BaPef. What signal strength do you get when you have the streaming issues? 4G LTE, 3G, or 1X? Please run a speed test at speedtest.net and provide us the results.

RobinD_VZW

Follow us on twitter @VZWSupport

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