I finally got someone on chat to help.
They created a new order that said Remove Disney Bundle.
It also said Remove $50 Verizon Gift card. Ignore it, they said.
The order has all my discounts: Mobile + Home Level 2, Mobile + Home Fios Bonus Discount, Auto-Pay and Paper-Free Discount.
Yay?
I approve the order.
Then I look at my account.
Not only has the order number been changed, but also they have taken away my Auto-Pay and Paper-Free Discount, so I'm paying $10 extra anyway.
Still, the Disney Bundle has disappeared. So I'm thankful for small graces.
If I can get the discounts sorted, then I believe the problem has a solution. It does make me wonder if they just did a "reset' on my account, and now I'm no longer eligible for the old promotion.
Still, it's a dishonest move to put one thing in the order and then switch it on the account. They need to fix this.
As a valued customer, your account concerns are always our top priority. Although we're glad to hear that we were able to assist you with the Disney + promo matter, it saddens us to hear that your monthly Auto Pay and paperless billing discount was removed. We apologize for the inconvenience and we'd like to get this resolved for you as quickly as possible.
Let's work together. Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you a Private Message on this topic:
https://community.
-Robert C.
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