Dropped calls
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
About three weeks ago I started having a big problem with dropping calls wh inside and outside my hom. I have to go thirty to forty ya down the street to mak a cal. In all the years that I've been wi Verizon I have never had this issue. I don't have a problem with data just calls. What has change?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
JAMDUK12, we always want to have you covered so all your calls work for you. We are here to help. What zip code are you located at? Is anyone else having the same issue as you are? What signal do you get at your location and what model do you have?
StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Zip is 35210. Everyone around me has at&t and don't have a problem. I have a iphone 5c signal is lte with 3 to 4 bars while on internet an drops to 1 or 2 or totally out when making calls.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
JAMDUK12, thanks for that information. We are not seeing any issues with our service for that entire area. At this time please make sure that Roaming is turned on within the Settings of your phone. Here is a link to help you with that process http://vz.to/2uu03ZS
Also, please update your phone with our towers. This is done simply by re-installing your SIM card within the phone. Here is a link with steps on how to do that http://vz.to/2je19Vg
StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This didn't change a thin. Still cannot make a call from my home. I don't have this problem anywh else but her.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
JAMDUK12,
We are not giving up. What software version is the phone on?(Settings>General>About>Version) Have there been any new app or other changes since this started? Are you having any issues with text messages(green or blue)?
DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Version 10.3.3 (14G60). No new apps or change. There are no problems with either text. Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I appreciate your continue cooperation, JAMDUK12. Let's take a closer look at your connection. Please respond to the Private Message I have sent you.
DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I responded to your pm last night but never heard back from you. I won't be available for you to contact me until after 5 pm today. Thank you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I was getting help from DerekR_VZW but he quite respnding to my messages. so I can only assume that he has given up on my proble. This leaves me no recourse but to switch carriers after 20 years with Verizo.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Try forcing your phone to 3G.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3G has five bars when not at home I have to go outside and 30to40 yards down the street to make a phone call. But have no problem with data wile at home. I told all of this to DerikR_VRZ. Latest week till he qui responding to my messag.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
When in and around your home, can you switch the device to 3G and call without it dropping, and sending data at reasonable speeds? That's what I'm suggesting you try.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Derik_k had me try this and it didn't help. the only place that this happens is in and around my hous. I still have to go 30-40 yards down the str to make a call. I have been veris for more than 20 years and have never had this problem.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
OK,
You aren't getting any real help are you?
I believe the following is true: an iPhone 5c will support certain 4G/LTE "bands". A more recent iPhone (like an iPhone 8, or X) will support other "bands". A band is a range of frequencies that the carrier uses to exchange information between a tower and a phone. You can think of your phone as a specialized 2-way radio, and if branded a Verizon device, is set up to speak/understand the radiowaves coming from and going to the tower(s) in your area.
I also believe, VZW is re-allocating their bands on their towers, perhaps modifying the signal levels, and also the pointing of their antennas. Why? I believe they are re-configuring their network for the future, the changing of protocols, frequencies, essentially cellular technology.
Some people with older technology phones (with built-in radios) are probably experiencing a sudden loss of service at their home, depending on so many factors and things I honestly don't understand completely, I couldn't explain it today if I tried. Maybe next week.
At this point, I'd recommend the following experiment if you want to stay with Verizon: identify a co-worker or a neighbor with Verizon as their carrier AND an pretty recent phone: iPhone8 or X, or if you'd be willing to switch from the Apple OS to Android, a Samsung Galaxy 8, Pixel XL, or an LG V30.
Have them over to the house. Have them inside or outside make a call, surf the web. If they can do that, it's probable your phone doesn't support the bands / tower / antenna setup for the tower your phone is trying to connect to at your home.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have had friends with lphone 7 and 8 over and they have the same problem.
also have a friend with a galaxy through at&t and they don't have a proble. Also neighbors with at&t and they don't have any issues. This show me that Verizon has a problem somewher.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Then vote with your wallet and switch.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This has no affect whatsoeve. And this is the only place that this happen. I do have this problem anywhere else but at home and have never had this problem over 29 years until 4 weeks ago
james duke
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am at work and the only place that I have this problem is at home and around my neighborhood. It will be after five before Ian home if DerickR_VZW would have responded last week when he sent me the last measag y'all would know this. this has been going on for 4 weeks now and I am very disappointed with Verizon help cente.!if you canot resoleve this issue soon I wi find someone who will. Thank you!!!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
JAMDUK12, your time is truly valuable and we understand how important it is to have reliable service in your home area. All of your efforts in this matter are truly appreciated and we do apologize if you have not yet received a response from your private message. I have personally sent you a new private message. Please respond to that message as we are here to help resolve your overall concern.
SylviaT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have responded thee times to your pm but evadenly you aren't getting them my number is [removed] . Call or text me. Thank you!
Personal content removed as required by the Verizon Wireless Terms of Service.
Message edited by Verizon Moderator.
