I am looking for the email address to file an executive relations complaint for a major issue encountered yesterday.... Any one happen to have it?
Same here. Thanks!
I have been trying to resolve a billing issue of over 300$. I have tried the text service, phone support, and executive relations. After contacting the BBB executive relations contacted me. A fellow named D'Marcus was supposed to be handling the issue. It's been 2 week's and all my phone calls and emails have been ignored. Is there anyone else I can call? Are there any actions I can take to get them to give a dang?
I have the exact same issue. Has anyone every responded to you?
I have a issue with billing. I have made several attempts to call CS and executive team. However they are not able to explain and said that case is closed. I also received a nasty offensive email from the account executive team member. Who can I call to get this resolved? Thanks
Hello being on top of your bill is vital, especially if you are administering your finances. Please tell us more, what exactly is going on?
GilbertoL_VZW
I'm having issues as well and now I'm being fraudulently billed for a phone that was shipped to my son in who is in the Air Force living on base. You guys are horrible....I have been on the phone multiple times with reps that are incompetent and when asking for a supervisor - THEY HANG UP!!!! I'm getting ready to get a lawyer. Someone needs to fix this now! Glad to see you can mess over service members and stress them out while trying to serve. Next stop is the BBB for me. Stop blaming your cruddy service on COVID.
C_MAC, we never want our valuable customers to be billed incorrectly. We are here to help.
You had stated this was fraudulent. Was this not something you wanted ordered for us? Did you son receive the phone you are referring to?
StevenG_VZW
You guys completely violated my contract. Allowed someone to go into my account, make changes and remove her line. She was NOT AN AUTHORIZED USER. I never gave permission. I have called in to customer service so many times it makes me sick. I was promised a ticket was created, I would receive compensation, the security team was on it, it was moved to high priority escalations. Lied to every time I speak to anybody. I was told the GM of the store would be in contact with me. I talked to the guy, he basically called me a liar, was incredibly rude and unprofessional. An embarrassment for the face of a company. Never once did I give permission, receive a text, NOTHING. This has been going on since April 6th. Is this some sick twisted joke to you? There's proof of every single thing on my account, nit to mention my own screenshots I've collected and conversations that were recorded as more proof. This man who allowed this person to go into my account is a manager. Which is even worse. He claims he talked to me.. look at the phone records and prove it. The guy is a clown and what a disgusting situation. I demand to speak to someone about this not to mention, lawyer up, you'll have to provide everything and lose. Pay all of the court costs. I'm so sick of this garbage. Somebody better call me now.
Complete violation of my account, my privacy. The emotional turmoil dealing with it. God for pathetic.
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I am shocked to hear about your experience, Lklocke. This does not sound like us at all. I can understand being upset and I do want to investigate this for you.I have sent you a private message. -Amber
Greetings, I missed a call today May 25 afternoon east coast time from Jazmine in Executive Office/Relations. I am unable to call her back? The Verizon person I reached, I suppose at a standard trunk line, knew nobody by that name; but, Jazmine's voicemail was a legitimate follow-up I have been working on resolving since November. I would very much like to connect with her. Thank you, ACW
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